Consultant - Business Consulting (Digital Transformation)

Job Description Job Description: - Infosys Consulting the management and technology consulting unit of Infosys Ltd seeks Analysts Digital Product Service Design Innovation - Join us to be a part of a globally renowned management consulting firm on the front line of industry disruption in next generation digital services and consulting Key Responsibilities: - Your team will be - The practice of people with curiosity openness and transparency - Guiding and helping each other constantly sharpens our craft and skills and creates purposeful outcomes that we can identify with and take pride in - We collaborate and work on programs with our larger Infosys Consulting Business Consulting Infosys Technology Solutions and Wongdoody Creative Design Agency community - They bring in their subject matter expertise to create a truly multidisciplinary environment - We work with them and our clients combining strategy technology business and thought leadership with our design thinking and service design expertise to create digital products and services that add value to people s lives - You are - Strong in communication and storytelling with a minimum of 2 3 years working in the Digital Product and Service Design space - Restless creative and innovative with a human centric mindset - Ability to address business needs while adhering to industry and market trends by applying Design Thinking - You also have experience designing solutions for at least one or more specific platforms related to CRM Customer Relationship Management eCommerce mobile apps conversational UI UX etc - Also if you have working experience with tools like Figma XD Sketch etc - have a decent knowledge of design principles have applied these in real life applications and have facilitated or co facilitated design workshops you will be someone we are looking to join us - It will be an added advantage if you are exposed to product management and have knowledge and experience in understanding the handoffs between strategy business and technology development - Being familiar with ADA WCAG 2 - 0 will add further weight to your case - You will be responsible for - Ability to extract insights on user needs prioritize highlight key challenges and opportunities in the current state and apply user centered design principles to create intuitive and user friendly interfaces - Ability to create storyboards user flows experience journey maps service blueprints concept prototypes low to high fidelity wireframes facilitate design thinking workshops and ideation sessions and define service blueprints - Collaborate with UX researchers to plan and collaborate to conduct usability testing sessions Technical Requirements: - Basic Qualifications - Bachelor s degree or foreign equivalent required - Minimum 3 years of relevant experience in Human Centered Design HCD or other relevant field with at least five years of experience at a top tier consulting firm or large digital agency - Expertise in creating compelling design ideas and concepts and communicating them through storyboarding wireframing and prototyping - Self starter with a strong background in leading teams and mentoring juniors - Excellent presentation and facilitation skills and the ability to build relationships with management and leadership for product and design at various levels - I have worked collaboratively with product owners and developers in an agile environment - I am also able to easily liaise with Finance Business and Technology teams Additional Responsibilities: - Preferred Qualifications - Master s degree in Product Service Interaction or relevant Design academia - Demonstratable in depth knowledge and implementation experience to scale innovation and Digital Products using Lean Agile and SAFe methodologies - Experience in working in design ops and design governance - Experience in the e commerce Internet mobile space - Financial services and banking industry creating back office and front office experience - Proven ability to deliver under tight deadlines and challenging constraints - Ability to collaborate within the firm and leverage existing resources - Demonstrated thought leadership and ability to conceptualize and drive new solution service offerings and take them to market Preferred Skills: Foundational->User Experience Design->UX Design Management,Domain->Strategic Design->Experience Design