Scrum Master

Job Description Overview Cvent, Inc. (www.cvent.com) is the world's leading provider of cloud-based software for meetings and event management. Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also develop mobile apps for both corporate and consumer events. Founded in 1999, we currently have 4000+ talented and dedicated employees and are headquartered just outside of Washington, D.C., in McLean, Virginia, with additional U.S. offices in Portland, Oregon, Austin, Texas, and Los Angeles, California. Internationally we have offices in New Delhi, India, and London, England. Cvent has received several awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership, and investment in our employees. We currently have job openings across all departments and locations and are looking to add valuable team members to further strengthen the company's DNA. The Scrum Master at Cvent (SM) facilitates processes, escalates impediments, manages risk, and helps to drive continuous improvement at the team level. The scrum master acts as a servant leader to the team and promotes scrum best practices and coaches the team to track, and constantly improves its velocity. The Senior Scrum Master is expected to handle 2-3 Sprint teams as a Scrum Master. In This Role, You Will - Helps to establish sprint cadence. - Coordinates with product owners to keep the sprint team's backlog ready and groomed. - Facilitates sprint planning, review, daily scrum, refinement meetings, and retrospective events at the team level. - Publishes committed sprint objectives. - Identifies and escalates impediments. - Manage team or project level risks and issues and take corrective actions to mitigate them, develop mitigation strategies and support the teams in addressing challenges. - Maintains relevant metrics to help the team monitor their performance. - Coordinates elements of the sprint plan with other technology staff outside of the project. - Take responsibility for managing dependencies within the sprint team as well as those dependencies from other development or operations teams. - Participates as well as facilitate Scrum of Scrums. - Encourages Architect, UX, QT and Sprint team collaboration. - Coordinates timely response and support to production line customer issues and helps to ensure that team maintains adherence to Service Level Agreements (SLA). - Facilitate Project / Epic estimation process. - Identify and promote opportunities for integrating AI tools and automation into team processes for improved efficiency (e.g., backlog refinement, reporting, estimation, or retrospective analysis). - Documentation and Reporting: Maintain project documentation such as sprint plans, burndown charts, and crucial project documents like the Risk Register and Project Charter. Provide regular updates on project progress to stakeholders. - Stakeholder Communication: Serve as a key point of contact for stakeholders regarding project progress and deliverables, ensuring they are informed and engaged throughout the project lifecycle. - Actively encourage and guide the team in applying AI-driven insights to optimize workflows, improve sprint predictability, and address bottlenecks. - Communicates sprint/team or project status to stakeholders at a fixed cadence. - Coordinate work teams consisting of R&D / SRE / Cloud Operations / blended teams using agile methodologies. - Promotes adherence to Agile software development best practices. - Ensure team members have the necessary resources to complete their tasks. - Ensure that sprint team deliverables meet the required quality standards. - Drives continuous improvement initiatives at the team level. - Collaborate with team members and stakeholders to identify and resolve issues. - Acts as an Agile coach to the development team. Here's What You Need - 4-8 years of technical experience including 3-4 years of experience as a Scrum Master or Agile Coach. - Understanding backlog tracking, burn down metrics, velocity, task definition, and other Agile terminology. - Large/enterprise application development experience using Agile methodologies preferred but not required. - Strong leadership, time management, conflict resolution, and analytical skills. - Able to act as servant leader at the team level or project level. - Situational Awareness - Must be the first to notice differences and issues as they arise, make all necessary attempts to solve them before elevating them to management. - Drive for continuous improvement. - Quick learner - Must be able to quickly gain high level understanding of the technical and business domains of the development team. - Familiarity with modern AI-powered productivity and collaboration tools (e.g., AI meeting assistants, reporting bots, AI Agents, Glean, backlog analyzers etc.) is highly desirable. - Demonstrated curiosity and willingness to experiment with AI-driven solutions for workflow improvement. - Self-motivation and the ability to work under minimal supervision are a must. - Outstanding written and oral communication. - Ability to work independently and as part of a team. - Attention to detail and ability to manage multiple tasks simultaneously. - Knowledge of project management methodologies, tools, and techniques will be an added advantage. - Experience with Atlassian Tools such as Jira and Confluence preferred but not required. - Experience and knowledge of PI planning will be an added advantage. - Experience in project management will be an added advantage.