Scrum Master

Job Description We are a premier IT services firm based in India, expanding our global delivery footprint. We are seeking an accomplished, bilingual (Spanish/English) Scrum Master to lead complex software and digital transformation programs for a key client in Mexico. This strategic role, anchored in Europe, will serve as the critical communications and process bridge between client stakeholders and our highly capable Indian delivery team (Backend, Frontend, QA, Architecture). The ideal candidate will not only master Scrum principles but also bring proven experience in delivering technology and digital transformation initiatives across Web, Mobile, E-Commerce, Cloud, and CRM platforms. They should understand the key concepts, terminology, and life cycles related to these domains. Additionally, the role involves representing Capital Numbers at select European industry events, supporting pre-sales engagements, and helping the Sales team win new clients. Key Responsibilities Cross-Cultural Communication & Liaison (The Bridge): Serve as the Spanish-speaking point of contact for the clients product owners and stakeholders in Mexico. Translate and articulate complex business requirements (in Spanish) into clear, actionable user stories for the Indian delivery team (in English). Facilitate seamless collaboration across time zones and cultural contexts to maintain project momentum. Encourage cultural and methodological understanding within distributed teams to foster trust and unity. Scrum Execution & Process Optimization: Lead and coach the India-based Scrum team (including Scrum Master, Architect, and Delivery Manager). Facilitate all Scrum ceremonies (Sprint Planning, Daily Scrum, Review, Retrospective). Remove impediments, especially around client-side dependencies and alignment. Track and report on velocity, burndown, and sprint health with clear, data-driven insights. Client Relationship & Trust Building: Build long-term client trust through consistent communication and transparency. Ensure the client understands the value generated in each sprint. Business Enablement & Representation: Represent Capital Numbers at select events and conferences across Europe. Participate in pre-sales discussions, providing delivery inputs that help shape winning proposals. Collaborate closely with the Sales team to support deal closures and strengthen client confidence. Continuous Improvement: Contribute to ongoing process enhancement initiatives within the global delivery framework. Promote a mindset of continuous improvement that goes beyond delivery metrics, emphasizing learning, innovation, and process excellence Required Qualifications Education: Bachelor's degree in Technology, Business, or related field. Scrum Master Certification (CSM, PSM I/II) is mandatory. Experience: 5+ years as a Scrum Master, with at least 3 years managing complex software or digital transformation projects. Technical Understanding: The candidate must have proven experience delivering technology and digital transformation initiatives across Web, Mobile, E-Commerce, Cloud, and CRM domains and understand the key terms and concepts associated with these technologies. Language: Professional fluency in both Spanish (native or near-native) and English. Location: Must be legally authorized to work in a European country and operate within European time zones. Preferred Skills Experience working with Latin American clients and distributed teams in Asia/India. Familiarity with scaling frameworks (SAFe, LeSS). Note: This is a fulltime contractual remote opportunity.