[3 Days Left] Technical Support

4 weeks ago


Bengaluru, India Velocis Systems Private Limited Full time

Job Description Key Responsibilities: - Managing technical escalations - Ensuring that designated ASPs deliver service as per our service standards - Managing all customer complaints from major accounts - Meeting the service standards in terms of managing TAT, mean time to repair, and escalation management - Ensuring all support services are available for the execution of project orders - Coordinating with all sales account managers on accounts receivables - Organizing skill enhancement programs for ASPs, such as training and technical audits - Customer and ASP escalation management Educational Background: - Bachelor's in Computer Science or a related field - Technical knowledge of IT hardware - Previous experience in a customer service or support role, preferably in the IT hardware industry - Strong communication skills, both verbal and written, with the ability to explain technical issues in a clear and simple manner - Problem-solving skills with a customer-first mindset - Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude



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