Phykon - Executive - Customer Support - Voice Process (2-4 Yrs) Trivandrum/thiruvananthapuram (after-sales/customer Service)

3 weeks ago


Thiruvananthapuram, Kerala, India Phykon Solutions Pvt. Ltd Full time

Job Title Customer Support Executive - Canada Voice ProcessLocation Technopark TrivandrumExperience 2 to 4 yearsShift Timings Hours of Operation Sunday to Thursday 10 30 AM - 1 00 AM CSTFriday Saturday 10 30 AM - 3 00 AM CSTQualifications Graduation in any streamJob Summary We are looking for a dynamic and customer-focused individual to join our team as a Customer Support Executive Canada -Voice Process In this role you will handle voice support for customers of a pizza chain delivering excellent service and ensuring customer satisfaction Key Responsibilities - Handle inbound and outbound calls with customers in the Canada region - Assist customers with inquiries related to menu items pricing delivery and order taking - Resolve customer complaints or concerns in a professional and timely manner - Log all interactions in the system accurately and comprehensively - Provide detailed information about promotions deals and new products - Process orders track deliveries and troubleshoot issues as needed - Maintain extensive product knowledge to offer effective solutions - Follow company policies and ensure consistent high-quality customer service - Collaborate with teams to enhance service delivery and customer experience - Maintain a positive empathetic and professional demeanour with customers - Monitor and handle emails and social media inquiries when required Required Skills and Qualifications - Proven customer support experience preferably in a call centre or BPO environment - Excellent communication skills both verbal and written in English - Familiarity with the Canadian market is an advantage - Strong multitasking skills and ability to meet deadlines - Proficiency with customer service software CRM tools and other systems - Effective problem-solving skills with professionalism in handling challenges - Capable of working in a fast-paced environment with high call volumes - Flexibility to work rotating shifts including weekends and holidays What We Offer- Opportunity to work with a leading ITES company and global clients - Exposure to advanced customer experience management practices - A collaborative and supportive work environment at Technopark Thiruvananthapuram - Join Phykon and become part of an enthusiastic team dedicated to delivering high-quality customer support ref updazz com



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