(23/10/2025) Executive/AM - Customer Engagement

2 days ago

Delhi Jalandhar Pondicherry, India Acme Services Full time

Job Description We are seeking a highly empathetic and solution-oriented Executive/AM - Customer Engagement to join our client's team through Acme Services. This pivotal role is responsible for the timely and effective resolution of escalated complaints, particularly CEO escalations, from both Agent Advisors and customers. The ideal candidate will ensure strict adherence to processes, collaborate seamlessly with internal stakeholders, and drive customer satisfaction through diligent follow-ups and insightful data analysis. Key Responsibilities - Escalated Complaint Resolution: Resolve all escalated (largely CEO escalations) complaints from Agent Advisors and Customers within the defined Service Level Agreement (SLA), ensuring prompt and satisfactory outcomes. - Process Adherence & Control: Ensure strict adherence to documented processes, procedures, and controls in all customer engagement activities, maintaining high standards of compliance. - Cross-Functional Liaison: Liaise with other support units in the Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries and complaints are efficiently resolved. - Customer Satisfaction & Follow-up: Ensure follow-up with customers / Agents to guarantee complete satisfaction and build lasting relationships. - Reporting & Analysis: Publish MIS (Management Information System) and Dashboards to track performance and provide insights. Actively help in Root Cause Analysis (RCA) of queries / complaints received to identify systemic issues. - Escalation Management: Strictly follow the Escalation Matrix for all issues, ensuring appropriate levels of management are informed and involved as necessary. Skills - Strong ability to resolve escalated complaints, including CEO escalations. - Expertise in ensuring adherence to documented processes, procedures, and controls. - Excellent liaison skills with various internal support units. - Proficiency in customer/agent follow-up to ensure satisfaction. - Capability to publish MIS and Dashboards. - Skills in Data Analysis for Root Cause Analysis of Queries / Complaints. - Strict adherence to Escalation Matrix. - Strong communication and interpersonal skills. Qualifications - Proven experience in a customer service, customer relations, or customer engagement role, with a focus on complaint resolution. - Demonstrable ability to manage escalated issues and work with cross-functional teams. - Strong analytical skills for data interpretation and root cause analysis.

  • Customer Care Executive

    2 weeks ago

    Jalandhar, Punjab, India Female Customer Care Executive Full time

    **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and support. - Provide product training and guidance to clients. - Maintain records of customer interactions and feedback. **Requirements**: - Proficiency in **English and Hindi** (spoken & written). - Prior experience in customer support preferred. - Strong problem-solving...

  • Job for Front-End Developer in Sector 23, Dwarka, New Delhi

    2 days ago

    Delhi, Delhi, India mrmmbs vision Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description ### **Job for Front-End Developer in Sector 23, Dwarka, New Delhi** **Job Profile:** Front-End Developer 2 **Job Location:** Sector 23, Dwarka, New Delhi **Find us on Google Map:** **CTC:** Best in the industry **Job Type:** Full Time - 10 am to 7 PM #### Required Experience, Skills, and Qualifications ##### Responsibilities - Use markup...

  • Customer Care Executive

    1 week ago

    Jalandhar, Punjab, India GOYAL AUOTMOTIVE PRIVATE LIMITED Full time ₹ 12,000 - ₹ 1,92,000 per year

    Make outbound calls to prospective customers and generate leads.Explain vehicle features, promotions, and finance options.Book appointments for test drives and dealership visits.Follow up with customers post-visit or test drive.Maintain and update the customer database.Handle inquiries regarding service bookings, insurance renewals, etc.Provide excellent...

  • ServiceNow Architect

    2 days ago

    Delhi, India NaukriNest Full time

    Job Title ServiceNow Architect – Contract Seniority Level Senior Employment Type Contract – 6 Months Work Location Remote – India (must be able to work in Pacific Standard Time zone) Position Overview Our client, a leading ServiceNow Implementation Partner, is expanding their delivery team and seeking an experienced ServiceNow Architect for an urgent...

  • Freight Forwarder

    2 days ago

    Delhi, India TUTOADDA Full time

    Customer Service Executive – Freight Forwarding (US Shift) Location: Chennai, Tamil Nadu Experience Required: Minimum 4 Years CTC Range: ₹4 – ₹6 LPA Employment Type: Full-Time Shift: US Shift (Night Shift) About the Role We are seeking an experienced and customer-focused professional for the role of Customer Service Executive in the Freight...

  • Content, Engagement

    6 days ago

    Delhi, Delhi, India Datsme Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    About DatsmeDatsme is a fast-growing social wellness app redefining how people build authentic friendships and communities. We're backed by strong vision and execution, scaling across campuses and digital platforms. Our team is lean, creative, and mission-driven — every role directly impacts our growth.We are now hiring a Content, Engagement & Marketing...

  • Customer Engagement Representative

    1 week ago

    Delhi Division, India Jobseekerspage.com Full time

    Job Role: International Lead Generation Executive (Australian Process)Location: Saket, New DelhiShift Timings: 4:30 AM – 1:30 PM (Monday to Saturday)Weekends: Half-day on Saturday | Sunday Fixed OffSalary: Fixed in-hand salaryFor Freshers(0-1) - 15K-25K/monthFor TL (2-3) - 40K/month (No targets) + Incentives up to ₹10,000/monthTransport/Meal: One-side...

  • Customer Care Executive

    2 weeks ago

    Jalandhar, Punjab, India Midvision Private Limited Full time

    Job Title: Logistics Executive/ Customer Support Shift Timings: 10:00 am - 6:30 pm Location: Saka, C-404, Jalandhar Heights 2, 66 Feet Road, Jalandhar, Punjab, 144022 **Key Responsibilities**: - Process and fulfill customer orders with accuracy and efficiency. - Work closely with shipping and logistics teams to ensure timely deliveries. - Handle returns,...

  • Associate, Treasure Relationship Manager, Consumer Banking Group

    3 weeks ago

    Delhi, India DBS Bank Full time

    Job Description Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured...

  • Customer Care Executive

    2 weeks ago

    New Delhi, India TP Full time

    Join us for our Mega Walk-in Drive for the position of Customer Care (International Voice Process) at TPDate: 20th Sep 2025 (Saturday)️ Time: 10:30 AM - 2:00PMVenue: Teleperformance, Candor Tech space, Tower 11, Ground Floor, Sector 135, Noida – 201301Shift Timing: US Shift (5:30 PM onwards)Return to office is mandatory (no work from home)Cab facilities:...