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Laundry Manager
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Assists in hotel laundry daily operations and services Works with employees to wash dry and iron linen for both guest rooms and Food and Beverage Culinary Department within existing time constraints Assists in maintaining a safe and clean work environment CANDIDATE PROFILE Education and Experience High school diploma or GED 1 year experience in the laundry housekeeping or related professional area CORE WORK ACTIVITIES Assisting in Managing Department Operations and Budgets Assisting in managing day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis Communicating the importance of safety procedures detailing procedure codes ensuring employee understanding of safety codes monitoring processes and procedures related to safety Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department Ensures consistent workflow to minimize peaks and valleys in production Brings issues to the attention of the department manager and Human Resources as necessary Assists in ordering and managing necessary supplies Ensuring workers have supplies equipment tools and uniforms necessary to do their jobs Participates in the management of department s controllable expenses to achieve or exceed budgeted goals Works effectively with the Engineering department on Laundry equipment maintenance needs Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results Operates all department equipment as necessary and reports malfunctions Develops maintains and uses effective back-up plans for breakdowns Evaluates and implements new techniques supplies and equipment Providing and Ensuring Exceptional Customer Service Providing services that are above and beyond for customer satisfaction and retention Improving service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed Sets a positive example for guest relations Empowers employees to provide excellent customer service Ensures hotel policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPs and support the Peer Review Process Celebrates successes and publicly recognizes the contributions of team members ensures employee recognition is taking place on all shifts At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At more than 100 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them Attracting the world s top hospitality professionals who curate lifelong memories we believe that everyone succeeds when they are empowered to be creative thoughtful and compassionate Every day we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality As part of our team you will learn and exemplify the Gold Standards such as our Employee Promise Credo and our Service Values And our promise to you is that we offer the chance to be proud of the work you do and who you work with In joining The Ritz-Carlton you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you
