Software Engineering – ServiceNow

Greetings from Tata Consultancy Services Role : Software Engineering – ServiceNow Exp: 10+ Years Location: Bangalore Key Responsibilities: Leadership & Strategic Execution - Lead the design and delivery of custom ServiceNow applications and employee-facing portals. - Drive cross-functional collaboration across business, product, and engineering teams. - Develop and execute product and programme roadmaps aligned with enterprise strategies. - Build strong relationships with stakeholders from end-users to senior executives. - Ensure solutions align with organisational structure, business strategies, and user needs. Product & Engineering Delivery - Own the full lifecycle of large software development projects. - Champion DevOps, CI/CD, and automation strategies. - Ensure technical alignment with enterprise architecture standards (e.g., TOGAF). - Oversee compliance, governance, and operational reliability of systems. - Advocate for customer-centric development and usability. Agile Programme Management - Drive agile adoption and best practices across teams. - Define success metrics and KPIs for product and project performance. - Identify and mitigate risks throughout the development lifecycle. - Align technical feasibility with business requirements and agile principles. People Leadership & Talent Development - Manage and mentor a team of engineers, fostering growth and career progression. - Cultivate a culture of ownership, accountability, and continuous learning. - Identify and develop high-potential talent across the organisation. - Promote inclusive leadership and psychological safety. Basic Qualifications: Leadership & Strategic Execution - 8+ years in solution architecture, software engineering, or technology operations. - 5+ years implementing or building custom solutions on the ServiceNow platform. - 3+ years of direct people management experience. - Proven track record of leading high-impact technology initiatives. - Experience influencing matrixed teams and engaging with executive leadership. Technical Expertise - Deep understanding of ServiceNow architecture and custom development. - Experience with ServiceNow modules (e.g., Service Catalog, Service Portal, HRSD). - Proficiency in Service Portal development (AngularJS, UI/UX design). - Strong grasp of JavaScript/Glide, Flow Designer, and automation workflows. - Familiarity with TOGAF, ITIL v3+, and enterprise architecture principles. - Hands-on experience with cloud technologies, SaaS platforms, and CI/CD practices. - Working knowledge of JavaScript, Java, REST, XML, HTML, and CSS. Agile & Product Management - Experience with Agile methodologies (Scrum, Kanban, SAFe, Lean). - Ability to manage product roadmaps, backlogs, and release planning. - Strong problem-solving and risk management skills. - Data-driven mindset with experience using KPIs and analytics. Financial & Vendor Management - Experience managing departmental and project budgets. - Strong background in vendor and partner management. - Knowledge of SLAs, contract negotiations, and governance models. Collaboration & Stakeholder Engagement - Exceptional relationship-building across business and technology teams. - Strong communication and executive presentation skills. - Experience navigating complex stakeholder landscapes. People Leadership - Proven ability to mentor and develop individuals and teams. - Commitment to inclusive leadership and diverse perspectives. - Track record of cultivating high-performing, self-directed teams. Preferred Qualifications - Master’s degree or MBA in a related discipline. - TOGAF 9 certification or equivalent enterprise architecture credentials. - ServiceNow certifications (CSA, CIS, CTA). - Advanced training in product, platform, or agile methodologies. Education - Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Electrical/Electronics Engineering, or equivalent experience.