Oracle CX Consultant

3 weeks ago

Bengaluru India Oracle Full time

Job Description

Key Responsibilities

- Define and manage the end-to-end learning content strategy for Oracle Customer Experience (CX) Products.
- Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends.
- Design structured learning journeys and certification paths for various user personas (end users, implementers, administrators).
- Oversee the creation of high-quality digital learning assets including videos, tutorials, hands-on labs, guides, and assessments.
- Align curriculum with Oracle Modern Best Practices and ensure integration with Oracle Adoption and Success tools.
- Monitor learner engagement, feedback, and outcomes to refine content and improve effectiveness.
- Stay current with Oracle CX product updates (quarterly releases) and ensure timely updates to associated training materials.
- Manage vendor or in-house content development projects, ensuring timely delivery and quality standards.
- Support go-to-market teams with enablement content for new feature rollouts.
- Champion learner-centric design using data and feedback to evolve the curriculum.

Qualifications

- 5 + years of experience in Customer Experience (CX) Products systems (Sales, Service, Marketing) , preferably .
- Proven experience in curriculum development, instructional design, or product training.
- Strong understanding of enterprise business processes and Customer Experience Products implementation lifecycles.
- Excellent project management and stakeholder engagement skills.
- Ability to envision how to translate complex Customer Experience (CX) features into intuitive and effective learning materials.
- Experience with learning tools such as content authoring tools, LMS platforms, video editing, SCORM, etc.
- Strong communication skills and ability to present ideas clearly.

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