Dev Ops Engineering Iii-support Services-applications-ctb

Job Category KMBL Degree Level Bachelor s Degree Title Observability Platforms and SRE Engg The Company World of Kotak product suite encompasses a powerful suite of cross banking assets all-in-one stop banking services securities and investment banking insights across a wide spectrum of the major financial and banking markets The Team You will be working with a team of highly seasoned set of Observability Platform and Site Reliability Engineers part of the Run-The-Bank initiative to deliver Engineering and Technology Operations Excellence for Kotak Banking Product Suite and associated delivery platform The Observability Platforms and SRE team is a group of experts developing maintaining scaling Observability Platform solutions driving engineering and automation within the Banking Solutions platform and operation in onPrem and the cloud We are looking for a highly motivated individual to take on a role of a Observability Platform Engg and SRE to help implement our platforms using Open-Source and Enterprise solutions through IaC automated operations and configuration management bringing together observability and engineering for architecture and operational excellence The role will have to develop test validate software and hardware systems that enable our Observability Platform Coordinate the processes and tools to support site stability resilience and performance of the banking system that is capable of supporting multiple business requirements across an array of technologies The Engineer will work across Architecture development Infrastructure and vendor teams to deliver and support the Observability Platform and SRE guided processes and tools supporting the banking systems Impactfulness The team has an opportunity to advocate and participate in building engineering services that are resilient optimally monitored alerted and capability to self-heal thorough reliability engineering practices using software and runbook automation tools to deliver world class banking and related content globally Observability Platform engineers will implement site-wide Observability solutions for metrics logs traces alerting and monitoring to be used by development and business teams across the org to monitor their systems and applications Site Reliability Engineering SREs is responsible for keeping all user-facing services user journey and other Kotak production systems running smoothly Said engineers should be a match of software engineers and pragmatic system engineers that embed operational discipline with engineering principles and mature automation and documentation to our operating environments and associated Kotak Code Base Said engineers would have expertise in systems networking operating systems storage etc while implementing best practice guidelines for stability availability reliability and scalability while keeping the compute and cost factor optimal Kotak Platforms are critical applications that have unique used cases and challenges associated that would need to be optimized over time with re-engineering and revised tools and practices What s in it for you Role An Observability Platform Engg and SRE is ultimately accountable for building maintaining and scaling an Observability Platform that can be used by various systems across the Org They are also accountable for system reliability resiliency scalability and reducing time to market by striving to improve end to end service and reduce technical debt We seek leaders who are passionate about observability and system reliability to influence and drive the strategic platform mission and maturity Your mission will be to ensure our services are fast highly available and run efficiently through scaling optimally during peak business traffic and load Your focus would be to solve production problems across the stack going up to the edge Gain critical domain knowledge to effectively troubleshoot symptoms that impair health leading to performance degradation or service outages The position requires the flexibility to take a holistic approach to troubleshooting and the ability to deep dive into core technical details working with various development infra and vendor teams Build automation tools and processes for system health and acceptance tests to validate changes in lower environment leading to production changes The Systems Reliability Engineer will ensure the system is well instrumented and highly fault tolerant with proper metrics to report upon Key Leadership Responsibilities Influence and drive engagement on Observability and SRE practices with development engineering and product groups to align solution delivery with technology services Build quality engineering practices around automation through well-defined processes and monitoring metrics that exhibit process quality Conduct transparent and effective blameless post mortems and ensuring Post Incident Reviews have clear Root Cause and Actions with Problem tickets and closures Deliver on availability latency performance scalability of Kotak applications by evangelizing engineering principles into development lifecycle with a template on fault tolerant at each level Drive non functional requirement review including capacity planning cost analysis and instrumentation integration to provide complete delivery cycle Define Observability and SRE initiatives tasks and report to all stakeholders business and build a onboarding template for new and future applications Implement metrics driven approach towards service quality targets Basic Qualifications 7 years system solutions engineering software development or technology operations background with 3 years work experience working as a Systems Engineer DevOps and or SRE Roles Experience automating infrastructure testing and deployments using tools like Terraform CFT with Jenkins Ansible Chef other industry recognized tools to deliver Infrastructure as Code Relevant work experience or familiar with languages web technologies Python Java C C ASP NET JavaScript Go etc Experience with 2 or more scripting languages such as python perl unix shell powershell groovy etc Experience with AWS technologies VPC EC2 EKS ELB RDS Lambda SES SNS Containers etc Experience with any identity management systems such as SAML OAuth MFA etc CI CD delivery using code and configuration management automation tools such as GitHub VSTS Ansible DSC Puppet Ambari Chef Salt Jenkins Maven etc Delivery using modern methodologies especially SAFE Agile Lean etc Experience with networking protocols CDN App acceleration Load Balancers DNS VPN PaaS IaaS etc Experience with troubleshooting networking protocols such as TCP IP HTTPS TLS Websockets Multicast and Broadcast messaging Experience with cloud infrastructure storage platforms data and with containers Kubernetes Container Docker virtualization Experience with monitoring and observability such as with Grafana Prometheus Datadog Splunk AppDynamics New Relic and Nagios etc Preferred Qualifications Bachelor s Master s Degree in Computer Science Information Systems or equivalent AWS Certified Solution Architect - Professional Associate Good Leadership skills capable of leading a team Good communication skills and a sense of ownership and drive Have a software-centric mindset and can understand the full software stack - and beyond Embrace automation over manual effort debugging complex problems and view problems as an opportunity to improve Experience designing building and operating large-scale production systems Experience working in enterprise-scale internal or customer-centric projects Experience working closely with development engineering teams Good understanding of software development lifecycle SDLC and Software Testing in an Agile Scrum framework Strong analytical thinking problem solving oral and written communication skills Experience working with multiple stakeholders and vendors at various levels Understanding of SQL and databases should be comfortable in writing SQL queries Hands on doing operational automation using any automation framework Good knowledge of working with SOAP REST services and SOA architecture Knowledge of testing in continuous integration DevOps models is a plus Understanding of Cloud technologies like AWS Azure and micro-services containers Experience in DevOps Big Data Testing IOT Cloud will be added advantage Experience automating infrastructure testing and deployments using Terraform CFT with Ansible Rundeck Autosys Jenkins to deliver Infrastructure as Code Experience working with the Rundeck tool Design Setup Deployment Automation Integration Terraform Kubernetes Ansible expertise a plus Responsibilities Experience with maintaining SLA 99 99 of the Banking Platform and Applications Experience in troubleshooting and resolving incidents and using problem management to bring about service improvement using automation to drive resiliency and stability Experience in service restoration through standard automized tools and engineering processes to reduce our downtime and improve our SLA SLI SLO metrics Creating production and migration schedules for large projects with timelines milestones Develop and leverage AWS tools and services to manage and automate key operations capabilities Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks identify possible solutions and work with developers to implement those fixes Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks Increase alerting monitoring quality Reduce Alarm noise and Increase Observability Gaps Optimize Cloud Costing and analyse Capacity Planning Reduce Operations exposure Increase the pace of incidents recovery and Implement Resiliency and remediation plans Identifying and correcting problems stemming from audit and compliance Liaise with vendors and other IT personnel for problem resolution Performance Indicators Observability Platform and Site Reliability Engineers have the following performance indicators Platform adoptability availability scalability and performance Tech Dashboard Site Availability Performance Mean Time to Detection Mean Time to Resolution Mean Time Between Failure Mean Time to Production Disaster Recovery Time to Recovery Change Success Failure Metrics Soft Skills Communication is core to the success of this role Evangelize adoption and use of tools processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders through write up teams groups and webinars Documentation is core to maintain up to date information on use of tools process and methodologies eg wiki posts Confluence write ups Create internal training programs for new staff and upskilling of existing team Demonstrate humility trust and transparency in the way we interact with individuals