Customer Service Associate

Job Title Customer Service Associate So who are we Hello we re IG Group We are a publicly traded FTSE250 FinTech company who run mobile web and desktop platforms that help our clients trade stocks shares leveraged products Futures Options and Crypto We are ambitious Over 340 000 people already use our platforms We re global with offices in 18 countries and products in 16 regions We re hungry to move faster ship better product for our customers and grow our user base We believe in high autonomy and we want people who are looking to do things differently in order to create better experiences for our customers We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth Your role in the Team s Success As a Customer Service Associate you ll help deliver world-class and industry-leading trading support to our global client base We re looking for people who have a passion for excellent client service and financial markets and who have an interest in learning more about this exciting field This entry-level role is ideal for candidates with strong interpersonal skills seeking work in an active and team-focused environment You re also well suited for the role if you have previous client services experience thrive on interacting and assisting clients with wide range of queries and if you have a demonstrated interest or prior exposure to financial markets either through education work or self-driven learning What you ll do We ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding Your scope of duties will be focused on Providing front-line support to our customers across chat messaging email WhatsApp and social media in English Answering queries on all of our products platforms and processes and helping customers go further with their IG accounts Resolving trade issues and disputes Providing customers with technical support with our front-end platforms and chart packages Helping customers educate themselves further on the markets and our products In doing so you ll gain a strong understanding of financial markets stock exchanges macro-economic events and various financial instruments stocks and derivatives You ll also benefit from exposure to a vibrant commercially driven environment with development opportunities encompassing everything from client reactivation and retention premium client service Trading Services specialisms as well as dealing and managerial roles What you ll need for this role You don t need formal financial education or experience to apply although a background in finance economics or related fields is welcome What matters most is your genuine interest in financial markets customer service and your commitment to learning If you have self-study experience certifications or personal projects related to financial markets please include these in your application to demonstrate your passion and knowledge in this area We ll provide on-the-job training and support to ensure you quickly pick up the necessary knowledge and understanding What s essential is a genuine interest in financial markets and client services coupled with strong motivation attention to detail and an aptitude for numbers You ll also need Fluency in primary support language English written and spoken Excellent interpersonal and communication skills A logical and analytical approach to problem solving Confidence and accuracy to employ basic maths skills particularly mental arithmetic Strong organisational and time management skills Ability to learn quickly and work under pressure Literacy in MS Office How we work We try to take a thoughtful approach to our ways of working as a company We follow a hybrid working model with 3 days in the office which we think balances the need to collaborate effectively and connect with each other When it comes to how we deliver there are 5 things we want everyone to do to drive high performance better learning and career satisfaction Lead and Inspire Drives trust alignment and enthusiasm Think Big Focus on the problems that most impact commercial outcomes Champion the client Understand and prioritise client s needs Deliver at pace Push for fast sustainable growth Raise the bar Take ownership be accountable and share feedback We believe that diversity is vital to success it fuels creativity drives innovation and sets us up for global success We re committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy that s why we encourage applications from people with diverse backgrounds and experiences to join us on this journey Learn more about our D I approach The Perks Your growth fuels our success Thrive with tailored development programs mentoring opportunities with leaders and clear career progression Expand your network through committees sports and social clubs Enjoy extra time off for volunteering and community work Hybrid working Home office equipment reimbursement Annual financial bonus Private medical cover for you and your family partner Medicover Multikafeteria system you can choose a multisport card vouchers etc Life insurance Generali Employee-led LGBTQ Women s Black and Parents Carers networks with an annual budget for organizing events projects that foster an open diverse and inclusive culture Career-focused technical and leadership training in-class and online incl unlimited access to LinkedIn Learning platform Well-being events as well as Employee Assistance Programme Summer picnic New Year party and other social events 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work Learn more about the Perks Join us for this exciting journey Apply now Number of openings 1