Associate Consultant

3 weeks ago

Bangalore Karnataka, India HCLTech Full time

Designation ASSOCIATE CONSULTANT No of Positions 1 Skill Primary NGN-NETWORK DATA-NETWORK DATA Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet As a company we are deeply focused on accelerating our ESG agenda We are also creating technology-enabled sustainable solutions with and for our clients and partners We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term We have committed to achieving net zero by 2040 To learn more about how we can supercharge progress for you visit SME-Data-LAN WAN WirelessWLAN Cisco Job Summary The Subject Matter Expert Support Ops plays a critical role in ensuring swift and effective resolution of escalations and incidents within the Support Operations area This position emphasizes adherence to Service Level Agreements SLAs and quality standards fostering positive customer satisfaction through proactive communication and expert guidance in SDWAN and Wireless WLAN technologies 1 Key Responsibilities 1 Ensure Timely Resolution And Compliance With Quality Standards For Escalated Tickets And Incidents Related To Sdwan And Wireless Wlan Technologies Adhering To Agreed Slas 2 Mentor Team Members And Administrators Prepare Standard Operating Procedures Sops And Maintain Comprehensive Documentation To Enhance Operational Efficiency And Knowledge Sharing 3 Validate Change Order Implementation Plans And Ensure Compliance With Human Error Guidelines While Participating In Capacity Planning For Network Resources 4 Actively Engage In Customer Meetings To Address Issues Gather Feedback And Ensure Customer Satisfaction With Sdwan And Wireless Wlan Services 5 Validate And Analyze Root Cause And Trend Analysis Reports To Facilitate Performance Improvements And Present Findings To Key Business Stakeholders Skill Requirements 1 Advanced Proficiency In Sdwan Technologies Including Cisco Wireless Wlan 2 Strong Understanding Of Network Operations Incident Management And Escalation Procedures 3 Excellent Communication Skills For Effective Stakeholder Engagement And Presentation 4 Familiarity With Capacity Planning And Change Management Processes Certification 1 Optional But Valuable Cisco Certified Network Professional Ccnp Or Equivalent Sdwan Wlan Certifications Skill Level 3 Secondary Skill 1 NGN-NETWORK DATA-NETWORK DATA Skill Level 3 Secondary Skill 2 Data Center-Network Data-Network Data

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