Consultant, Associate

Description Requirements Associate Implementation Consultant works within the Professional Services organization at Infor Nexus This position will serve in a business functional and technical consulting capacity to understand customer business requirements and apply them to the Infor Nexus application to ensure clients success The software is delivered in a cloud-based on-demand environment and the candidate will work directly with global customers to deliver complex global supply chain solutions Job Responsibilities Demonstrates a comprehensive understanding of client requirements and project scope Configures Infor Nexus application and collaborates with technical team for implementation of integrations and customizations to meet client s needs Leverages Infor Nexus product expertise to guide clients on the solutions and configurations that will best meet their needs Prepares and maintains consulting deliverables in alignment with the standard implementation methodology Investigates and addresses support escalations by applying detailed technical and functional evaluation Collaborates with technical and functional teams to fix issues and test them before production roll out Identifies opportunities for improvement and makes recommendations for permanent fix Works closely with and builds positive relationships with clients project team Effectively communicates a variety of information e g technical details status updates obstacles and challenges being faced strategies for resolving issues reporting and interpretation of data in a way that the client understands and finds meaningful Switches seamlessly between routine work and time-sensitive or critical tasks project deadlines Organizes and conducts customer training to drive adoption Provides input to build the deployment plan and support solution rollout Monitors solution stability post-implementation and provides support to ensure business continuity Qualifications Bachelor s degree in technology or business-related field 3 to 5 years of qualified experience in software implementations preferably in Cloud applications Ability to effectively troubleshoot technical issues analyze complex problems and formulate alternative approaches Effective written and verbal communication skills ability to prepare and deliver oral presentations Ability to present business process flows and technical applications Comfortable working on multiple projects and tasks simultaneously excellent attention to detail Experience with EDI EFT messages and understanding of XML messages files a plus Familiarity with internet communication protocols AS2 FTP a plus Experience implementing ERP solutions e g SAP a plus Experience in the international transportation or corporate international procurement industry a plus Supply chain certification a plus About Infor Infor is where ambition meets impact Join a global community of bold thinkers and innovators where your expertise doesn t just solve problems it shapes industries unlocks opportunities and creates real-world impact for billions of people At Infor you re not just building a career you re helping to build what s next Infor is a global leader in business cloud software products for companies in industry specific markets Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first leverages data science and integrates easily into existing systems Over 60 000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation For more information visit Our Values At Infor we strive for an environment that is founded on a business philosophy called TM PBM TM and eight Guiding Principles integrity stewardship compliance transformation principled entrepreneurship knowledge humility respect self-actualization We have a relentless commitment to a culture based on PBM TM Informed by the principles that allow a free and open society to flourish PBM TM prepares individuals to innovate improve and transform while fostering a healthy growing organization that creates long-term value for its clients and supporters and fulfillment for its employees Infor is an Equal Opportunity Employer We are committed to creating a diverse and inclusive work environment Infor does not discriminate against candidates or employees because of their sex race gender identity disability age sexual orientation religion national origin veteran status or any other protected status under the law If you require accommodation or assistance at any time during the application or selection processes please submit a request by following the directions located in the Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters including some who have made fraudulent offers of employment Please read our and protect yourself from recruitment scams Fraud Privacy Policy We value your privacy at Infor You may access our privacy policy