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Digital Transformation Manager
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Job Description Job Title: Digital Transformation Manager Location: Kochi, India (Onsite) Permanent - Full Time About Us: Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology. Build Your Career with Cyncly in Kochi Kochi is Cyncly's newest hub, opening doors to exciting career opportunities across diverse functions. Here, you'll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you'll have everything you need to thrive. About the Role The Digital Transformation Manager is a senior technical leadership role responsible for the successful execution and delivery of Cyncly's core IT infrastructure and cloud-based projects. This Manager leads and guides the Infrastructure Delivery team, overseeing the translation of strategic designs into high-quality, production-ready technical solutions. Primary focus is managing the delivery pipeline -ensuring technical specifications are accurately decomposed, resources are optimally allocated, and implemented solutions meet high operational, security, and architectural standards across Cloud (Azure) and Hybrid environments. Key Position Responsibilities Include: Leadership and Delivery Management - Manage, lead, and mentor the technical team responsible for infrastructure delivery, fostering a culture of high performance, accountability, and technical mastery. - Delegate and orchestrate the workload across the team, ensuring efficient resource utilization and alignment with project timelines and priorities. - Provide technical leadership and guidance during the implementation phase, serving as the escalation point for complex technical delivery challenges. - Own the suitability and compliance of the delivered technical solution architecture, ensuring it meets all functional, non-functional, and security requirements. Architecture and Solution Governance - Collaborate with enterprise architects, business stakeholders, and development teams to understand technical specifications and ensure proper design for Azure application infrastructure and platform solutions (IaaS, PaaS, SaaS). - Decompose high-level technical solution specifications into actionable work packages, documenting prerequisites, dependencies, and risk for the delivery team. - Develop and document detailed technical infrastructure solution designs and specifications to guide the implementation team. - Assess technical options, evaluate emerging technologies, and conduct technical proofs of concept (PoC) to validate proposed designs, reduce technical risk, and minimize uncertainty in level of effort. Project Planning and Estimation - Estimate the level of effort (LoE) required for technical specifications and collaborate with Project Managers on comprehensive resource planning, scheduling, and risk mitigation. - Monitor implementation progress to ensure adherence to project scope, budget, and quality standards. - Drive continuous process improvement within the delivery function to enhance efficiency and accelerate time-to-market for new infrastructure services. Required Experience and Qualifications: - Should be a Graduate (preferably Computer Science, Engineering, or a related field) with a minimum of 8-10 years of experience in IT Infrastructure design, implementation, and management. - At least 3-5 years of direct experience in a people management or technical team lead role within an infrastructure delivery context. - Should have good experience in utilizing AI tools and agents to augment quality and speed of delivery and project management outcomes - Deep experience in designing, implementing, and managing Cloud (Azure), on-premise, and hybrid infrastructure solutions. - Cloud Expertise: In-depth knowledge of Azure cloud technologies (IaaS, SaaS, PaaS) and their application to enterprise solutions. - Networking: Expertise in network management, including Routing & Switching, VPNs, and Firewall administration (e.g., Cisco ASA or similar enterprise firewalls). - Virtualization & Compute: Exposure to VMware Virtualization and practical knowledge of storage solutions and preparing server/network equipment hardware specifications. - Identity Management: Strong familiarity with Active Directory and its integration into cloud environments. Core Competency Requirements: - Leadership & Influence: Ability to manage a diverse technical team, delegate effectively, and convey complex messages clearly and credibly. - Analytical Approach: Logical, analytical approach to problem-solving and the ability to evaluate technical alternatives considering business needs, technology fit, and cost/benefit analysis. - Delivery Focus: Excellent planning, organizing, and time management skills with a proven ability to deliver on commitments while managing multiple concurrent projects. - Self-driven with minimal supervision required, energetic with a positive attitude. Working for us At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect. Here, you'll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You'll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth. We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together. If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - Come join us.
