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US Voice Process-International

4 weeks ago

Bengaluru, Karnataka, India Scoresoftlabsopc Full time
Job Description

Key Responsibilities:

- Handle customer inquiries, complaints, and support calls professionally
- Follow company guidelines and scripts for communication
- Resolve issues efficiently and escalate when needed
- Maintain accurate records and meet performance metrics (AHT, CSAT)
- Work in US time zone night shifts

Requirements:

- Excellent spoken English with a clear US/neutral accent
- Strong communication and interpersonal skills
- Ability to work night shifts (US time zone)
- Basic computer skills
- Graduates or undergraduates eligible