International Customer care-Non-Voice

3 weeks ago

Gurugram Delhi Bengaluru, India Kvc Consultants Ltd Full time

Job Description We are seeking Graduate Freshers interested in an International Customer Care - Non-Voice & Chat Process role at KVC Consultants Ltd. You will provide exceptional support to international customers through chat, ensuring high-quality interactions and effective issue resolution. Roles and Responsibilities: - Provide customer support through non-voice and chat channels. - Offer exceptional support while communicating and assisting international customers. - Ensure that high quality standards are maintained for all customer interactions and issue resolutions. - Resolve tickets by analyzing customer-reported information to identify problems and concerns, providing accurate and timely solutions. Skills Requirement: - Excellent written communication skills in English, with strong grammar and spelling, suitable for an international audience. - Ability to provide exceptional support and maintain high-quality standards in customer interactions. - Strong analytical skills to identify and resolve customer problems and concerns. - Customer-focused mindset with a commitment to ensuring customer satisfaction. - Ability to work independently and manage multiple chat conversations efficiently. - Basic computer proficiency and ability to navigate customer support systems. QUALIFICATION: - Graduate Fresher.

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