Cluster Manager Operations

1 week ago

Chennai India Anudip Foundation Full time

Job Description

Inviting applications for the ROLE- Cluster Manager Training & Operations- Chennai (Tamabaram)

Desired Profile

-
- Graduate/post graduate in any discipline
- Experience in skill development CSR projects
- Good experience in operations and team management skills
- 7+ years of experience in the skilling sector with a focus on mobilization and placements

Operational Leadership

- Ensure seamless operation of multiple centers within the designated cluster.
- Provide strategic direction and operational leadership to multiple centers within the assigned cluster with a focus on enrollment and placements
- Implement programs, oversee center level activities within the cluster, manage resources, and foster a collaborative and inclusive environment to achieve organizational objectives.
- Ensure consistent implementation of organizational policies and procedures.

Program Management & Coordination

- Oversee the coordination and execution of programs across the cluster.
- Collaborate with center managers to ensure program alignment with beneficiary needs and organizational goals.
- Enable implementation of execution plans to adhere to project mandates and timelines.
- Ensure compliance with process metrices and quality standards while continuously seeking opportunities for program improvement.

Stakeholder Engagement

- Liaison with internal stakeholders for operational requirements.
- Cultivate and maintain strong relationships with community partners, and other external stakeholders to enhance the impact and reach of the cluster.
- Collaborate with cross functional internal teams (PMO, Academic Excellence, HR, M&E, CRD, MIS, Curriculum, IT, Finance, Admin etc.) for operational requirements.
- Participate in formal meetings to share operational feedback with respective stakeholders.
- Effective enrolment strategy

People Management

- Train, and mentor center managers and support staff within the cluster.
- Foster a positive and inclusive work culture, provide leadership and support to promote professional development and teamwork.
- Enable optimal productivity level of reporting teams.
- Implement performance metrics to assess the effectiveness of center operations.
- Establish and communicate attrition reduction and employee satisfaction plans to center managers, outlining specific strategies, feedback mechanisms, and continuous improvement plans.

Resource Management:

- Manage budgetary resources effectively to maximize impact across all centers.
- Monitor and optimize resource allocation, including staffing, supplies, and equipment.
- Manage the budget for projects effectively, ensuring the allocation of resources aligns with program priorities and organizational objectives.

Documentation, Compliance and Quality Assurance

-
- Prepare regular reports on program outcomes, financial performance, and other key metrics.
- Maintain and review comprehensive documentation of program activities and impact for the purpose of internal reviews and internal and external audits.
- Ensure compliance with relevant laws, regulations, and organizational standards.
- Implement quality assurance measures to uphold service excellence.
- Use of Technology tools and generate culture of technology adoption

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