Salesforce Service Cloud

4 days ago


Delhi Kolkata Mumbai, India PHOTON Full time
Job Description

- Designing and implementing solutions using Community Cloud functionality.
- Supporting solutions for an employer/employee portal and employer registration process.
- Determine the appropriate approach to manage CMS content supporting multiple languages
- The individual in this position will be responsible for configure/build/customize Salesforce Community Cloud Responsibilities
- Configure/build new and enhanced functionality in the Salesforce.com platform using declarative and/or programmatic solutions.
- Distinguish the key components that contribute to performance optimization within a design.
- Build solutions that scale and perform.
- Anticipate and mitigate risks and issues.
- Consistently deliver effective business solutions.
- Follow a consistent and automated way to build, package, and test applications for continuous integration (CI).
- Support the development aspects of all application projects in peer IT portfolios.
- Analyze customer requirements to determine an appropriate solution design considering capabilities, limitations and design trade-offs

Requirements

- A minimum of 3 years Experience Cloud experience on projects with high user volume (>500 users)
- Minimum 5 year experience with an Experience Cloud project supporting each type of licensing: Partner License, Customer License (Plus and High Volume), Per login and User licenses
- Experience in Community templates
- 3-5 years of experience designing and implementing portal solutions
- Demonstrable ability to communicate the complexities of technical programs.
- Strong analytical and problem-solving skills.
- Deep knowledge of the Salesforce platform including Service Cloud and Community Cloud.
- Solid grasp of content management and database concepts.
- Familiarity with the agile software development.
- Experience with Google Analytics and Google Tag Manager.
- Certified Community Cloud Consultant.
- Certified Salesforce Administrator.
- Certified Salesforce Advanced Administrator a plus.
- Bachelors degree or equivalent, minimum 9 years of work experience. (If Associates Degree, must have minimum 6 years work experience)
- Excellent communication and presentation skills

Role:Technical Lead

Industry Type:IT Services & Consulting

Department:Engineering - Software & QA

Employment Type:Full Time, Permanent

Role Category:Software Development

Education

UG:Any Graduate

PG:Any Postgraduate

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