Senior Specialist, Client Engagement

Job Description About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About The Role As a Senior Specialist Client Engagement, KYC within our Institutional KYC Operations team, you will play a pivotal role in safeguarding ANZ and our customers by mitigating financial crime risks. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours. Role Location: Manyata Tech Park, Bengaluru Role Type: Permanent, Fulltime Work Timing: 4 AM IST What will your day look like As a Senior Specialist, you will be responsible for: - Customer outreach and working directly with existing customers to explain the what and the why of ANZ's ever increasing policy requirements for AML-CTF and KYC. - Facilitating KYC directly with customers on behalf of Institutional Relationship teams and Product partners. - Ensuring and taking ownership for KYC delivery (while ultimate ownership and responsibility for KYC belongs with the RM/Banker). - Providing a customer centric approach that minimises effort and rework and improves the client experience in the KYC process. - Ensuring KYC collect requirements are fully compliant with ANZ regulatory obligations and ANZ AML/CTF policies and procedures and these are correctly loaded and linked in the KYC system (Gold Tier). - Providing specialist SME KYC support and advise Institutional Bankers & customers regarding KYC requirements for all legal entity types. - Providing guidance to the customer on KYC requirements in a clear, concise and customer friendly manner providing a high CX. - Providing subject matter expertise on KYC requirements and assist with solutions for policy exceptions to other team members. - This role is the conduit between the customer and ANZ to complete KYC in a streamlined, efficient manner with the customer lens overlay. - Support and assist your line manager as back-up during his/her absence. What will you bring To grow and be successful in this role, you will ideally bring the following: - Over 5 years of experience in customer-facing roles, both in-person and via phone. - Proven experience of engaging with stakeholders at all levels, internally and externally. - Strong business acumen with sound judgment and problem-solving capabilities. - Demonstrated ability to build and maintain strong relationships and professional networks. - Highly organized and detail-oriented, ensuring accuracy and efficiency in all tasks. - Comprehensive understanding of Institutional KYC, including AML/CTF legislation and its application within the banking and financial services industry, with awareness of key industry challenges, trends, and regulatory requirements. - Proficient in utilizing core banking systems such as GOLDTIER, CACHE, ORION, MIDANZ, and DSD. - Advanced computer literacy with hands-on experience in KYC/AML/CTF technology platforms. - Possesses an inquisitive mindset, adept at probing, investigating anomalies, and driving processes to resolution. - Holds a graduate degree or higher in any discipline. - Relevant certifications in Risk Management, AML/CTF, or Fraud. You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you. So why join us From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can make work, work for them. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 107064. Job Posting End Date 05/12/2025 , 11.59pm, (Melbourne Australia)