Team Member

8 hours ago

Gandhinagar GJ IN Bank of America Full time

About Us At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world We re devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed globally integrated delivery model and globally resilient operations Global Business Services is recognized for flawless execution sound risk management operational resiliency operational excellence and innovation In India we are present in five locations and operate as BA Continuum India Private Limited BACI a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process Overview The process involves maintenance activities performing validation of mortgage documents against system of records resolves maintenance requests received from various departments by performing system of record updates to mortgage accounts per business guidelines Associate is required to check all critical non critical elements of the work performed by upstream processes and ensure zero customer impact leading to regulations Responsibilities Adherence to the SLA s - productivity turn-around-time and accuracy Engage in improving processes through reengineering system checks process automation Need to adhere and meet all Risk Control and Regulatory Metrics defined for the business Interact with client on transactional issues Act as a change agent and provide implementation assistance as and when the need arises Provide subject matter expertise on processes Requirements Education - Graduate in any stream Certifications If Any - None Foundational skills - Excellent communication skills Interpersonal skills Should be a team player Desired skills - Good oral written Communication skills Excellent time management skills Highly motivated able to work independently self-starter and problem solving analytical Reporting MIS skills Willingness to learn and adapt to changes Understanding of Mortgage operations basic banking knowledge Work Timings Shift Type Rotational Shifts Fixed Rotational Process Timings 1600 - 0100hrs IST 0700 - 1600hrs IST or any other shift per business requirements Weekends Off Y N Yes Job Location GIFT

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