Senior Team Member

About Us At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world We re devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed globally integrated delivery model and globally resilient operations Global Business Services is recognized for flawless execution sound risk management operational resiliency operational excellence and innovation In India we are present in five locations and operate as BA Continuum India Private Limited BACI a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process Overview There is a provision in the Books and Records Requirements for Broker Dealers under the Securities Exchange Act of 1934 which requires Merrill Lynch to verify client profile information when a new account is opened or if there is any account s investment objective change or periodically must occur at least once every 36 months CODG team review the images of scanned Client Data Validation letters returned by the client and identify which data attributes need to be updated based on the returned form and make the respective updates in Client Profile Client 360 Team also review the deceased status of the client and report out if find any discrepancy and makes reports available to different stake holders for further processing Team Link the customer s Bank of America relationship on the ML platform that enables the Financial Advisors to review the entire client relationship Another function that team has to update the four core data attributes Name Address DOB and TIN from 20-90 days ageing of cases The core data updates or change will either be accepted or rejected by the team to update the client s profile with the most recent changes Responsible for the review and update the client s information in the client s profile on brokerage accounts Update Trusted Contact Person information requested by the client Responsible to interact with LOB and Branch Offices via email Provide a high level of quality service support and responsiveness to clients of Merrill Lynch internal clients and communicate effectively with branch LOB Prepare Deceased Customer reports for different stakeholder Responsibilities Responsible to meet SLA and take ownership to complete the task Interact with LOB and Branch Offices via email Keep focus on accuracy and deliver error free work Requirements Change orientated - can identify workflow systems inefficiencies and come up with new ideas for improvement Creative and analytical approach to problem solving Strong communication and interpersonal skills and ability to change communication style based on the audience Strong knowledge in MS Office products including MS Excel PowerPoint Attention to details and drive for accuracy Ability to work well under pressure Basic knowledge of six sigma and MIS Strong operational know how and understanding of end to end process delivery Strong on customer centricity and approach to improve processes and better customer experience Flexible in shift timings as we follow evening shifts only EducationMinimum Graduate commerce stream preferred Experience Range 2-4 Years Foundational skills Good communication verbal written both and listening skills Basic understanding about Wealth Management and Investment Products Banking operations finance strong analytical skills with great attention to details to perform the document review and reconciliations Organized and able to multi-task in a fast-paced environment Desired skills Highly motivated able to work independently Excellent interpersonal skills positive attitude team-player Willingness to learn and adapt to changes Work Timings Shifts 11 30 to 20 30 subject to change as per business requirement Fixed Saturday and Sunday Off Job Location GIFT