International Voice Hiring UK

4 weeks ago

Bengaluru, India Izee Manpower Full time

Job Description

We are seeking enthusiastic and motivated individuals for the position of International Voice Hiring UK & US Process in India. The ideal candidate will be responsible for providing high-quality customer service to our clients in the UK and US markets. This role requires effective communication skills and a passion for helping customers.

Responsibilities

- Assist customers via phone and provide solutions to their inquiries.
- Manage inbound and outbound calls in a timely manner.
- Document all calls and interactions accurately in the system.
- Provide accurate information on products and services offered by the company.
- Collaborate with other departments to resolve customer issues effectively.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Follow scripts and guidelines to ensure consistency and compliance with company policies.

Skills and Qualifications

- Excellent verbal and written communication skills in English.
- Strong listening and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Familiarity with CRM systems and practices is a plus.
- Basic knowledge of computer systems and MS Office Suite (Word, Excel, etc.).
- Ability to work flexible hours, including nights and weekends if required.
- Customer service orientation and a positive attitude.

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