Storage & Backup Service Manager

Software the fuel for mobility We bring bold digital visions to life So we re on the lookout for more curious and creative engineers who want to create change - one line of high-quality code at a time Our transformation isn t for everyone but if you re excited about solving the leading-edge technological challenges facing the auto industry then let s talk about your next move Let s introduce ourselves At Volvo Cars we are making bold digital visions come true We aim to be the leader in the automotive world by creating a digital ecosystem built around making our customers lives less complicated What we all have in common at Volvo Cars is our passion for protecting lives our endless curiosity and our dedication to create a new future for the automotive industry Our human centric focus is what separates us from all other car companies What you ll do Join our Digital Platform organization to lead one of Volvo Cars business-critical platform services Backup Storage across on-premises data centers and public cloud You ll be accountable for outcomes from outsourced managed services driving reliability resilience and value at scale together with strategic suppliers The scope includes enterprise backup and recovery file and block storage capacity planning cost steering and continuous improvement of the service roadmap This role partners closely with Platform Core teams Security Compliance and Product organizations to ensure observability recovery readiness RPO RTO and auditability are built into the service and reflected in supplier deliverables Backup Recovery Steer our strategic Rubrik Security Cloud adoption across on-premises and Azure workloads monitor progress of legacy decommissioning and ensure restore reliability at scale Switch focus from backup to enable restore and resilience for cybersecurity threats File Block Object Storage Oversee Dell-based file block and object storage solutions on-premises such as Dell PowerScale PowerStore and ECS supporting enterprise workloads and ensuring robust capacity performance data protection and lifecycle management For cloud environments manage NetApp-based storage platforms e g NetApp Cloud Volumes to deliver seamless integration scalability and operational transparency across all storage types Main responsibilities Service Ownership Strategy Own the service vision and roadmap for Backup Storage aligning with Digital Platform strategy and enterprise capability goals translate strategy into measurable objectives and vendor requirements Use performance data incident learnings and stakeholder feedback to continuously evolve the service targeting improved stability faster restore times and better user experience Governance Vendor Accountability Lead the governance framework for outsourced managed services contractual follow-up QBR MBR reviews risk management financials incl cost performance trade-offs and continuous improvement Ensure suppliers remain accountable for resilience and compliance with SLAs KPIs and SLOs treat contracts as living instruments for service steering and value delivery Requirements Service Specification Capture structure stakeholder needs and translate them into measurable vendor deliverables and change roadmaps covering both functional and non-functional requirements observability recovery compliance security Prioritize service evolution based on impact business value and alignment with strategy Operational Transparency Compliance Secure operational transparency ensure clear observability telemetry reporting and actionable incident learnings from suppliers be data driven in follow-up and the tracking analyses and response to issues Drive audit readiness and continuity planning e g restore tests DR exercises RPO RTO validation embedding regulatory security and audit controls into vendor agreements and operations Stakeholder Leadership Experience Represent internal stakeholders in supplier discussions to ensure business value and user needs are reflected in service delivery facilitate structured feedback loops between consumers and suppliers Safeguard seamless ITSM integration e g incident problem change service catalog reporting and a coherent user experience across enterprise platforms What you ll bring Proven Service Manager or Service Owner for outsourced services with deep experience in governing managed services vendor performance and contract steering in an enterprise context Strong grounding in backup recovery and enterprise storage across on-prem and cloud e g Rubrik strategic NetApp on-prem cloud and lifecycle capacity management Experience guiding migration off legacy backup platforms is a plus Comfortable turning business strategy into measurable objectives and SLA SLO SLI models with hands-on performance follow-up and continuous improvement discipline Solid ITSM literacy incident problem change service catalog reporting with demonstrated ability to drive transparency and operational readiness together with suppliers and internal teams Skilled in stakeholder leadership and communication-from engineers to executives-balancing strategic direction with structured follow-up and clear accountability Familiarity with security compliance and audit requirements for infrastructure services e g recovery testing data retention evidencing controls Nice to have Exposure to FinOps cost steering for storage backup footprints automation mindset experience with reliability concepts error budgets and observability practices Volvo Cars For Life For nearly a century Volvo Cars has empowered people to move freely in a personal sustainable and safe way Today we are driving bold advancements in electrification sustainability and automotive safety To realise our ambitious vision we are seeking innovative minds who are ready to tackle the challenges of tomorrow - today In our company we believe extraordinary things are achieved by ordinary people with the drive to make a difference Bengaluru KA IN 562122 Job requisition ID 77979