Deputy Manager Quality

3 weeks ago

Chennai, India HCLTech Full time

Hi,

We are hiring for a Deputy Manager Quality role for Chennai location.

Key tasks and responsibilities

Role- Deputy Manager Quality

Quality Assurance & Control Oversight

- Supervise QA/QC teams(Fincrime) and ensure adherence to quality standards.
- Monitor production processes and implement quality checks at various stages and implement relevant sampling methodology

Product knowledge

- Candidate should have core experience in Fincrime ODD/CDD/EDD
- Should have experience in Anti Money Laundering, escalate and report activity reports (SARs) to relevant authorities.
- CAMS (Certified Anti-Money Laundering Specialist) preferred

Process Improvement & Compliance

- Develop and implement QA/QC procedures and control plans.
- Conduct internal and external audits; ensure timely closure of non-conformities.
- Conducting Ideation drive for process improvement

Customer & Vendor Management

- Handle customer complaints and ensure corrective/preventive actions (CAPA) are implemented.
- RCA- Finding the actual Root cause analysis for the errors and escalations

Documentation & Reporting

- Maintain QMS documentation and prepare MIS reports for management review meetings.
- Identify and track KPIs and quality objectives across departments.

Team Leadership & Training

- Train and mentor QA/QC staff on quality standards, tools, and best practices.
- Foster a culture of quality and accountability within the team.

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