Deputy Manager Quality

2 weeks ago

Chennai, India HCLTech Full time
Hi,
We are hiring for a Deputy Manager Quality role for Chennai location.
Key tasks and responsibilities
Role- Deputy Manager Quality
Quality Assurance & Control Oversight
Supervise QA/QC teams(Fincrime) and ensure adherence to quality standards.
Monitor production processes and implement quality checks at various stages and implement relevant sampling methodology
Product knowledge
Candidate should have core experience in Fincrime ODD/CDD/EDD
Should have experience in Anti Money Laundering, escalate and report activity reports (SARs) to relevant authorities.
CAMS (Certified Anti-Money Laundering Specialist) preferred
Process Improvement & Compliance
Develop and implement QA/QC procedures and control plans.
Conduct internal and external audits; ensure timely closure of non-conformities.
Conducting Ideation drive for process improvement
Customer & Vendor Management
Handle customer complaints and ensure corrective/preventive actions (CAPA) are implemented.
RCA- Finding the actual Root cause analysis for the errors and escalations
Documentation & Reporting
Maintain QMS documentation and prepare MIS reports for management review meetings.
Identify and track KPIs and quality objectives across departments.
Team Leadership & Training
Train and mentor QA/QC staff on quality standards, tools, and best practices.
Foster a culture of quality and accountability within the team.

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