Financial Services Account Associate Ii

7 days ago

Hyderabad Telangana, India FIS Full time

Position Type Full time Type Of Hire Experienced relevant combo of work and education Education Desired Bachelor s Degree Travel Percentage 0 About Team The Transfer Agency is a division responsible for Transaction Operations Processing and associated functions of mutual funds for various clients At FIS we provide service to clients via various channels like Transaction processing calls correspondence etc The customer support may include but not limited to Accounts set up Shareholder data maintenance liquidation overall record keeping What you will be doing Verifying and inputting customer requests to ensure information is correct and in good order and takes appropriate action Performing quality control activities to ensure quality standards are met Producing template email or written correspondence to customers when appropriate Adhering to all policies procedure guidelines and divisional operational metrics standards to achieve operational productivity and quality Adhering to all fund company policies and regulatory controls requirement Identifying improvement opportunities to streamline business processes resulting in greater efficiencies productivity and or service Guiding mentoring peers on less complex processes Excellent customer service skills that build high levels of customer satisfaction Strong phone verbal and written communication skills along with active listening Customer focus and adaptability to different personality types Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment What you Bring Excellent communication and interpersonal skills Excellent knowledge of Customer Services Global mindset Desirable Fresher or 1 to 2 Years of experience from international calling process Shift timing - 7 30 PM to 4 30 AM and Hybrid model Temporary work from home Flexible to work in office environment post operations begin in office What we offer you A career at FIS is more than just a job It s the change to shape the future of fintech At FIS we offer you A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online please see the Sourcing Model Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings our employees or any other part of our company pridepass

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