Lead Consultant, SFDC Support- Cloud Expertise: Sales Cloud and Marketing Cloud

Job Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Lead Consultant, SFDC Support- Cloud Expertise: Sales Cloud and Marketing Cloud We are looking for a skilled Salesforce Support Developer with relevant experience. This role involves customizing Salesforce applications, developing Apex code, and implementing integrations to support evolving business needs. The ideal candidate will have hands-on experience with Salesforce development tools and a strong understanding of platform capabilities. Responsibilities .Develop and maintain Apex classes, triggers, and Visualforce pages. .Build and optimize Lightning Web Components (LWC) and Aura components. .Configure Salesforce objects, fields, validation rules, and workflows. .Integrate Salesforce with external systems using REST/SOAP APIs. .Perform unit testing, support deployment activities, and assist in release management. .Collaborate with business analysts, admins, and QA teams to translate requirements into scalable solutions. .Maintain documentation for customizations, integrations, and data models. Qualifications we seek in you Minimum qualifications .B.E / B.Tech .Cloud Expertise: Sales Cloud and Marketing Cloud .Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Aura. .Experience with Salesforce declarative tools like Flows, Process Builder, and Validation Rules. .Strong understanding of SOQL, SOSL, and Salesforce data modeling. .Familiarity with Salesforce security model, profiles, permission sets, and sharing rules. .Exposure to Gearset, Salesforce DX, Git, and CI/CD pipelines for version control and automated deployments. .Experience with Salesforce integrations using MuleSoft, Heroku, or third-party middleware, REST/SOAP APIs. Preferred qualifications .Knowledge of Salesforce AppExchange packages and managed/unmanaged packages. .Familiarity with Agile/Scrum methodologies and tools like ServiceNow, Azure DevOps, JIRA, Confluence. .Understanding of Salesforce Shield, Event Monitoring, and platform encryption. .Salesforce certifications (e.g., Platform Developer I, Platform Developer II) .Other Salesforce Clouds eg: Service Cloud, Commerce Cloud Why join Genpact . Lead AI-first transformation - Build and scale AI solutions that redefine industries . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills . Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace . Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.