IT Administrator

2 days ago

Gurugram Gurugram India Shipsy Full time

Job Description IT Administrator Role Overview We're looking for a proactive and hands-on IT Administrator to manage all office hardware, software, and user access systems. This role is responsible for ensuring that every employee's workstation, the office network, and conference room setups function smoothly on a daily basis. The person will act as the first point of contact for all IT-related issues and play a key role in keeping the company's systems secure and reliable. Key Responsibilities 1. Device & Hardware Management - Set up new laptops, monitors, and accessories for new hires. - Maintain an up-to-date asset inventory (laptops, peripherals, and licenses). - Troubleshoot and repair hardware issues (laptops, printers, projectors, etc.). - Coordinate with vendors for repair, replacement, or procurement of equipment. 2. Software Installation & Maintenance - Install, configure, and update software as per company standards (antivirus, productivity tools, etc.). - Manage and monitor antivirus, system updates, and patching. - Support employees with software troubleshooting (VPN, email clients, etc.). - Assist with maintaining compliance to security and software usage policies. 3. Office Network & Connectivity - Ensure smooth functioning of office LAN/Wi-Fi networks. - Troubleshoot connectivity issues (wired/wireless). - Coordinate with ISPs for uptime and service quality. 4. Conference Room & Meeting Setup - Set up and test conferencing systems (Zoom, Google Meet, Teams, etc.). - Troubleshoot AV equipment and ensure smooth meeting experiences. - Maintain projectors, displays, cameras, and microphones in ready-to-use condition. 5. User & Access Management - Handle IT onboarding/offboarding laptop provisioning, email/account setup, and permissions. - Manage user accounts and access levels. - Enforce company policies on passwords, MFA, and data access. - Regularly review and clean up inactive accounts. 6. IT Support & Documentation - Provide day-to-day support for IT issues raised via ticketing/email/chat. - Maintain FAQs, setup guides, and asset assignment records. - Train employees on IT best practices (password safety, data backup, etc.). Required Skills & Qualifications Technical Skills - Strong working knowledge of Windows and macOS environments. - Familiarity with Google Workspace administration. - Basic understanding of networking (LAN/Wi-Fi, DHCP, DNS, VPN). - Experience installing and managing antivirus and endpoint protection tools. - Familiarity with MDM solutions (e.g., Intune, Kandji, Jamf, or similar). Soft Skills - Excellent troubleshooting and problem-solving ability. - - Service-oriented and responsive to employee IT needs. - Strong communication and organization skills. - Detail-oriented with a focus on reliability and follow-through. Preferred Experience - 56 years of hands-on IT administration or technical support experience. - Experience supporting 150300 employee environments. - Certifications like Google Workspace Administrator are a plus. Performance Indicators - Timely resolution of IT support tickets. - 95% uptime of office network and AV systems - Accurate tracking of IT assets and licenses & compliance with IT security and software policies.

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