Workshop Manager

4 days ago


Raipur, Chhattisgarh, India Vinayak Job Consultant Full time

Job Title Workshop Manager Automobile Job Summary The Workshop Manager is responsible for overseeing the day-to-day operations of the automobile workshop ensuring efficient and effective repair and maintenance services are delivered to customers The Workshop Manager will lead a team of technicians and support staff to achieve high levels of customer satisfaction quality and productivity Key Responsibilities Operational Management Supervise and coordinate workshop activities including scheduling allocation of jobs and monitoring workflow Ensure workshop efficiency productivity and quality standards are met Implement and maintain processes to achieve optimal utilization of resources manpower equipment and facilities Monitor and control workshop expenses including labor parts and consumables Technical Oversight Ensure all repairs and maintenance work is carried out to manufacturer standards and industry best practices Troubleshoot complex technical issues and provide guidance to technicians Stay up-to-date with latest technologies tools and methodologies Customer Service Ensure customer satisfaction through timely communication and effective issue resolution Handle customer complaints and concerns in a professional manner Foster a culture of customer-centricity within the workshop Team Management Lead motivate and develop a team of technicians apprentices and support staff Conduct performance appraisals provide feedback and identify training needs Ensure adherence to company policies procedures and safety regulations Quality Control and Assurance Implement and maintain quality control processes to ensure high standards of workmanship Conduct regular inspections and audits to ensure compliance with industry standards Identify areas for improvement and implement corrective actions Administrative Tasks Maintain accurate records of workshop activities including job cards inventory and customer data Prepare reports on workshop performance productivity and customer satisfaction Participate in budgeting and forecasting processes



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