Travel Counselor

6 days ago

Gurgaon Haryana, India American Express Full time

At American Express our culture is built on a 175-year history of innovation shared and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues As part of Team Amex you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express How will you make an impact in this role Functional Description - This is a Travel Back-Office support role for Air Non-Air products The candidate is required to work on GDS review PNRs compare booking rates etc Should have sound knowledge of GDS - Sabre and should be able read articulate the booking ticket level details Should be able to read and interpret fare rules in GDS fare sheets and apply the same while issuing tickets Candidate will be required to action PNRs Cases and ensure SLA adherence Should have excellent understanding of travel business to ensure smooth day to day operations Candidate should be result oriented and should be able to resolve queries from market Should be a self-starter quick learner with ability to multi-task The incumbent shall ensure compliance with SLA and other internal guideline policies related to the business area he she will be part of Should be able to maintain excellent quality along with high productivity Qualification - 1-3 Years of experience in Travel industry is preferred should have intermediate knowledge of travel industry terms Strong written and verbal communication skills Ability to review large volumes of data and document findings Strong will to win in a dynamic and fast-paced environment Should not be on any form of counseling or action plan Player with positive attitude and flexibility Self-starter with ability to execute with Minimal Direction and strong attention to Detail Transactional Quality background will be an added advantage Basic PPT preparation skills Preferred A self-motivated team player Intermediate EXCEL skills mandatory requirement Familiarity with Data Reporting capabilities Understanding of tools like VBA Power BI is preferred Should be flexible to work in 24 7 environment We back you with benefits that support your holistic well-being so you can be and deliver your best This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical dental vision life insurance and disability benefits depending on location Flexible working model with hybrid onsite or virtual arrangements depending on role and business need Generous paid parental leave policies depending on your location Free access to global on-site wellness centers staffed with nurses and doctors depending on location Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations

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