Deputy Manager
4 weeks ago
About Company
Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNews solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of Indias power capacity. Consequently, this has helped to avoid 0.5% of Indias total carbon emissions and 1.1% Indias total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of Indias policies to promote growth of this sector. ReNews current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting Indias growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India.
Job Description
- Provide end-to-end IT support for VIP users, especially the CEO and management group.
- Ensure optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs.
- Deliver high levels of responsiveness, discretion, and professionalism.
- Lead and manage a team of DSS engineers operating on a 24x7 shift basis.
- Monitor team performance, provide coaching, and ensure adherence to SLAs.
- Coordinate shift schedules and maintain consistent support coverage.
- Oversee daily IT infrastructure operations and end-user support activities.
- Ensure adherence to IT policies, procedures, and best practices.
- Coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting.
- Provide expert support for Apple platforms (macOS and iOS).
Job Description
- Provide end-to-end IT support for VIP users, especially the CEO and management group.
- Ensure optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs.
- Deliver high levels of responsiveness, discretion, and professionalism.
- Lead and manage a team of DSS engineers operating on a 24x7 shift basis.
- Monitor team performance, provide coaching, and ensure adherence to SLAs.
- Coordinate shift schedules and maintain consistent support coverage.
- Oversee daily IT infrastructure operations and end-user support activities.
- Ensure adherence to IT policies, procedures, and best practices.
- Coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting.
- Provide expert support for Apple platforms (macOS and iOS).
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