Urgent Search Senior Support Analyst

3 weeks ago


Bengaluru, Karnataka, India Campus Management Full time
Job Description

Primary Responsibilities:

- Provide Level 1/Level 2 product support for customer issues
- Investigate, resolve, and provide root cause analysis for reported application issues
- Use SQL scripts to create queries and troubleshoot stored procedures
- Use SQL Profiler to identify the root causes of issues
- Communicate timely updates to customers using appropriate incident tracking tools
- Quickly establish rapport and maintain credibility with diverse customer groups
- Coordinate effectively with customers, development teams, and internal support teams
- Work with customers to gather product requirements, analyze and document them before passing to the product management team
- Escalate complex issues to Level II/Level III analysts or development teams
- Follow established guidelines and industry best practices to resolve customer issues

Required Skills/Qualifications:

- 02 years of experience in application support
- Willingness to work night shifts
- Strong written and oral communication skills
- Good documentation skills and ability to communicate professionally with customers
- Fluency in written and spoken English

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