Operations Manager

3 weeks ago

Bengaluru India ETHNUS CONSULTANCY SERVICES PRIVATE LIMITED Full time

Job Description The Operations Manager will be responsible for overseeing and coordinating all aspects of operations within the department. This role demands a strong leader who can ensure the smooth and efficient execution of client requirements, manage a team of Operations Coordinators, and maintain high standards of operational performance. Key Responsibilities: - Team Leadership: - Manage and lead a team of Operations, ensuring they are empowered to perform their roles effectively. - Provide guidance and support to team leads, promoting a collaborative and results-driven work environment. - Operational Management: - Plan and coordinate all activities related to the successful execution of client requirements, ensuring optimal team performance. - Organize and oversee the smooth operations of various business lines from the India office, including data updates and maintenance across proprietary and third-party business systems/CRMs (e.g., Salesforce). - Ensure timely and accurate execution of operational tasks such as data entry, reconciliation, processing student record updates, enrolment, book orders, test scheduling, student roster management, billing updates, and course scheduling. - Address and respond to client requests and urgent tasks promptly, ensuring efficient handling by the team. - Client and Stakeholder Interaction: - Act as a key point of contact for clients, managing communication and clarifying program schedules, doubts, and feedback. - Interact with freelancers, trainers, and students to gather feedback, clarify queries, and obtain testimonials. - Maintain professional and courteous communication with all stakeholders, ensuring a high level of customer service. - Administrative Oversight: - Handle backend operational tasks including scheduling meetings, updating attendance, and preparing program analysis reports. - Manage transportation logistics for trainers and maintain accurate records. - Oversee the processing of reimbursements, daily allowances, incentives, and support timely payment processes.

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