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1 week ago

Chennai India Ford Motor Company Full time

Job Description Job Description Core Competencies: - Experience and Functional Knowledge on PLM tools, Teamcenter, ENOVIA - Experience Customization, Enhancements of Catia and 3DX, Data migration, Integration within PLM platforms - Handling IT support team that helps users / supplier's engineers when they are dealing with a technical problem. - Dealing with users, Application team and suppliers in traditional Incident management model - Competencies in Incident management, build triage for the problem management, Enhancement & development. - Knowledge in Problem solving skills using 5Ys, Six Sigma, 5D & 8D analysis. - Expert level understanding of IT Service Management frameworks and IT Operations - Strong communication, negotiation, and related skills Responsibilities - Ensures robust Incident Management for critical issues over a range of time zones. Able to work across different stakeholders to drive issues to a timely resolution. - Champions a proactive monitoring strategy that includes coverage across all dependent services, effective triage of alerts and root cause identification - Delivers effective communication of incidents as appropriate, with ongoing status updates. - Work closely with Suppliers, PDO & Server operation team for the functional and load testing automation to validate 3DX updates to reduce/eliminate manual testing. - Seeks to understand industry trends and challenges status quo with innovative ideas; Challenges the notion it can't be done. - Collaborate with Suppliers, PDO & Servers team Provide regular incident status and build triage for problem/Change/knowledge management. - Work with CFT including suppliers to provide high quality troubleshooting, defect identification, remediation, and testing. - Communicate often and openly with the team by being responsive to in-person prompts. - Removes blockers and orchestrates dependencies across product lines. Qualifications BE/B.Tech

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