Customer Success Manager
1 day ago
Role Overview We are looking for a Customer Success Manager who combines strong customer engagement skills with hands-on delivery ownership and business analysis capability. This role will work closely with enterprise customers to understand requirements, translate them into execution-ready workflows, and drive successful delivery outcomes—while ensuring adoption, satisfaction, and account growth. What You’ll Do - Act as the primary point of contact for customers, ensuring clear communication, timely issue resolution, and trust-based relationships - Own end-to-end delivery for live customer engagements, including planning, milestones, SLAs, and stakeholder alignment - Gather and translate customer requirements into structured workflows, user stories, and execution plans for internal teams - Proactively identify delivery risks, manage expectations, and drive resolutions before issues escalate - Track and present delivery and success metrics such as adoption, data accuracy, turnaround time, and customer satisfaction - Partner with Product, Engineering, and Support teams to ensure smooth execution and continuous improvement - Drive onboarding and adoption of key workflows to help customers realize value early - Identify cross-sell and upsell opportunities based on customer usage, maturity, and evolving needs, and support expansion conversations with account owners - Conduct post-delivery follow-ups to validate outcomes and close open items What You’ll Bring - 3–4 years of experience in Customer Success / Business Analysis / Implementation / Account Management / SaaS Support - Strong delivery ownership experience managing live customer engagements end-to-end (planning → execution → handover) - Solid business analysis skills: requirement gathering, process mapping, workflow definition, and translation into execution artifacts - Strong communication and stakeholder management skills, especially with enterprise customers - Comfort with metrics, dashboards, and operational performance tracking (HubSpot/Gainsight or similar is a plus) - Financial domain exposure is an added advantage - Operations background (finance ops / support ops / implementation ops / data ops) is an added advantage - Experience handling large-scale enterprise project engagements is a strong advantage What Success Looks Like in This Role - Deliveries run predictably with strong planning, clear SLAs, and minimal escalations - Requirements are captured cleanly and executed without ambiguity - Customers show improving adoption, satisfaction, and delivery confidence - Expansion opportunities are discovered through value delivery and supported effectively with account owners - Internal teams operate with clarity because customer communication, scope, and priorities are well managed Why This Role Matters You’ll operate at the intersection of customer success, delivery execution, and business analysis—owning outcomes that directly impact retention, satisfaction, and growth. The role offers meaningful enterprise exposure, cross-functional influence, and strong career growth as the customer portfolio scales.
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Customer Success Manager
2 weeks ago
chennai, India Simpliwork Full timeDepartment Customer Success Grade / Level G2B Designation Customer Success Manager Location Chennai Reporting To VP The Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point...
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Customer Success Manager
7 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success Manager Location: Chennai Reports To: Senior Manager – Customer Success Department: Customer Success Role Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
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Customer Success Manager
1 week ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success Manager Location: Chennai Reports To: Senior Manager – Customer Success Department: Customer Success Role Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
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Customer Success Manager
3 days ago
chennai, India Simpliwork Full timeDepartment Customer SuccessGrade / Level G2BDesignation Customer Success ManagerLocation ChennaiReporting To VPThe Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point for...
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Customer Success Manager
1 week ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation: Chennai Reports To: Senior Manager – Customer Success Department: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
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Customer Success Manager
1 week ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation: Chennai Reports To: Senior Manager – Customer Success Department: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
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Customer Success Manager
1 week ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation: Chennai Reports To: Senior Manager – Customer Success Department: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
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Customer Success Manager
2 weeks ago
Chennai, Tamil Nadu, India Simpliwork Full time ₹ 4,00,000 - ₹ 8,00,000 per yearDepartmentCustomer SuccessGrade / LevelG2BDesignationCustomer Success ManagerLocationChennaiReporting ToVPThe Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point for issues...
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Customer Success Manager
2 days ago
Chennai, Tamil Nadu, India M2P Full timeCustomer Success Account Manager Key Responsibilities: Customer Relationship Management: Build trusted advisor relationships with key stakeholders and executive sponsors. Onboarding and Adoption: Lead seamless onboarding experiences and drive product adoption across customer organizations. Value Realization and Advocacy: Understand customer business...
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Customer Success Manager
1 day ago
Chennai, India OptiSol Business Solutions Full timeRole OverviewWe are looking for a Customer Success Manager who combines strong customer engagement skills with hands-on delivery ownership and business analysis capability. This role will work closely with enterprise customers to understand requirements, translate them into execution-ready workflows, and drive successful delivery outcomes—while ensuring...
