Avp Process Control, Fraud And Credit Solutions

Role Title AVP Process Control Fraud and Credit Solutions L11 Company Overview Synchrony NYSE SYF is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites Our experience expertise and scale encompass a broad spectrum of industries including digital health and wellness retail telecommunications home auto outdoors pet and more We have recently been ranked 2 among India s Best Companies to Work for by Great Place to Work We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies ranked 3 among Top Rated Companies for Women and Top-Rated Financial Services Companies Synchrony celebrates 52 women talent We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being We provide career advancement and upskilling opportunities focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview Fraud and Credit Solutions team investigates and processes Lost or stolen cases They also approve or decline credit applications with adequate due diligence and authentication Credit line on certain accounts are not approved systematically this team also makes manual credit line decisions as per SYF procedures Role Summary Purpose The AVP Process Control Fraud and Credit Solutions will drive priorities for safety and soundness across FCS organization This role will ensure that FCS is prepared and ready for internal and external Exams This role will also be responsible for conducting ongoing analysis of each L3 process including system controls to identify process gaps or process improvement opportunities as well as ownership for ongoing detective and preventive control effectiveness issue management process documentation and provide governance and management to drive outstanding service experience and effective FCS Operations This role will work closely with multiple teams within the Tech Ops function various process owners Compliance Process Governance and Issue Management teams Key Responsibilities Partner and support process owner for multiple L3s under Fraud and Credit Solutions Resolve emerging issues that fall under the associated L3 process Responsible for conducting ongoing analysis of each process within multiple L3s including working cross functionally to determine root cause systematic controls to identify process gaps or process improvement opportunities as well as remediation Create and comply with the Process Governance COE to complete risk mitigation tools such as RAQ PRCSA PRC and Process Maps and obtain appropriate level of approvals Serve as Owner of Records Information Management RIM for FCS including maintaining inventory and retention frequency for all required documents Collaborate on Business Continuity processes and partner with site and functional leaders on follow-up items and actions plans Responsible for the facilitation for creating or renewing Policies Standards and Procedures Work with FCS Strategy and Transformation for technology enhancements impacting frontline servicing processes Workstation Testing and Shakeouts opening IRs and approvals via BCC and Legal Tollgates This is a front-line hands-on role expected to be involved in exam audit and risk testing and driving the team to deliver the results required in timeframe expected Strong communication and influencing skills are required with the ability to facilitate challenging conversations with senior leadership Perform other duties and or special projects as assigned Qualifications Requirements Bachelor s degree with 9 years of experience in Synchrony Call Center Operations or work experience in a similar role or in lieu of a degree 11 years of experience in Synchrony Call Center Operations or similar role Exposure to PRC updates and Risk testing and Internal Audit engagements Minimum of 6 years supervisory or management experience leading teams in a matrixed organization Knowledge of analytics and reporting tools For example Tableau BI Python SAS or similar reporting and analytics tools Experience in project management leading projects for the business Proven experience with partnering collaborating and influencing across a large multilayered organization at all levels Desired Characteristics Demonstrate strong risk management mindset and behavior Experience with cross-functional collaboration and partnership across all lines of defense Action and detail oriented excellent organization and prioritization skills Independent worker with awareness of when to escalate and engage others Proven experience executing with accuracy on time and while dealing with ambiguity Demonstrate commitment to continuous improvement Eligibility Criteria Bachelor s degree with 9 years of experience in Synchrony Call Center Operations or work experience in a similar role or in lieu of a degree 11 years of experience in Synchrony Call Center Operations or similar role Minimum of 6 years supervisory or management experience leading teams in a matrixed organization Work Timings 8 00 AM ET to 5 00 PM ET For Internal Applicants Understand the criteria or mandatory skills required for the role before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated fields such as education prior experience other skills and it is mandatory to upload your updated resume Word or PDF format Must not be any corrective action plan Formal Final Formal L9 Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible Employees at L9 are eligible to apply Grade Level 11 Job Family Group Fraud Operations