Head - Trade Service Quality Assurance

Job Summary We re looking for an experienced Lead for our Trade Operations team You ll strategically manage our trade transaction workflows develop operational policies and drive continuous improvement in global trade processes to optimise efficiency compliance and operational excellence You ll be a crucial part of our Trade Documentary team who are responsible for supporting the efficient execution of Trade Finance operations within the Bank The team are vitally important to the Bank s core strategy handling transactions globally and minimising risk You ll be part of a global purpose-led business with the resources to support your unique career aspirations This is your opportunity to solve complex problems drive innovation and change to help us achieve our strategic ambitions Trade Documentary sits within our Transformation Technology and Operations function About our Transformation Technology Operations Team Our Transformation Technology Operations T O team is the powerhouse for the Bank We aim to go further faster to ensure we re agile and ready for tomorrow today Our diverse network enables us to innovate and build banking solutions that support communities to prosper We re a place where talented people are encouraged to grow learn and thrive to drive their own career journeys to reach their full potential When you work with us you re protecting the reputation and legacy of a 170 year organisation and building on it We re driven by progress and continuously evolving to ensure we re agile and ready for tomorrow today Key Responsibilities You ll lead and manage teams to execute in adherence to service levels and efficiency accuracy standards to deliver against our key performance indicators You ll provide subject matter expertise and support to internal stakeholders Collaborate with cross-functional teams to deliver Trade Finance Operations objectives Coach and guide teams to identify areas for improvement and contribute to actionable recommendations Lead and manage projects to achieve strategic goals and objectives Lead and manage teams to execute processing of Trade Finance processes ensuring adherence to operating instructions and full compliance of internal policies as well as regulatory requirements Maintain process documentation including workflow diagrams department operating instructions and process manuals Skills and Experience Extensive prior experience in Trade Finance Operations within a banking or financial institution Relevant trade certification such as a Certificate for Documentary Credit Specialists CDCS Certificate for Specialists in Demand Guarantees CSDG or Counter-Terrorist Financing CTF Anti-money laundering AML sanctions training with yearly certification Qualifications Add relevant qualifications if required for the role About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 28363