Only 24h Left) Senior Program Coordinator

2 weeks ago

Noida, Uttar Pradesh, India Pearson Full time
Job Description

Pearson, the world's leading learning company, is seeking a highly skilled and customer-focused Senior Program Coordinator (also known as a Candidate Relations Coordinator) to join our team. In this pivotal role, you'll be instrumental in delivering exceptional customer service and promoting our client programs. You'll manage high-level escalations, support the operational aspects of client testing programs, and play a key part in ensuring seamless service delivery.

Primary Responsibilities

- Handle Level 3 Escalation calls, acting as a primary escalation point for complex service-related problems.
- Directly liaise with our US (United States) and EMEA (Europe, Middle East, and Africa) lines of business, ensuring strong collaboration and effective communication.
- Ensure candidate results are sent to clients in a timely manner, maintaining accuracy and adherence to deadlines.
- Prepare detailed client reports, providing insights and data as required.
- Promote client programs and products, identifying opportunities to enhance candidate and client engagement.
- Determine additional opportunities for program enhancement and identify potential operational trouble areas to proactively address them.
- Input accurate customer information into the database, maintaining high standards of data integrity.
- Assist in training and monitoring call center agents to ensure the consistent delivery of quality service.
- Responsible for maintaining the SLA (Service Level Agreement) for different Lines of Business (LOBs).
- Contribute to various reports and engage in client management activities.
- Handle events as they arise, ensuring smooth execution and resolution.
- Provide People Management support in the absence of the Manager, ensuring team continuity and guidance.

  • Only 24h Left: Receptionist

    3 weeks ago

    Noida, Uttar Pradesh, India ANAND AND ANAND Full time

    Urgent Opening - ReceptionistFemale candidates onlyAbout the Role:- Greet and welcome visitors in a warm and friendly manner- Answer and direct phone calls promptly and professionally- Maintain a tidy and presentable reception area- Update calendars and schedule meetings- Schedule appointments, Con-calls and manage conference room bookings- Assist with...

  • Only 24h Left Placement Manager

    4 weeks ago

    Noida, Uttar Pradesh, India Digicrome Full time

    (This Profile is not for HR's)Note: This is not an HR or general HR Executive role. Please apply only if you have relevant experience in placement, or corporate outreach within an educational or training setup.About Digicrome Academy:Digicrome Academy is a leading online learning platform focused on delivering high-quality, industry-relevant courses across...

  • Only 24h Left Sales Coordinator

    2 weeks ago

    Noida, Uttar Pradesh, India Andd Jobs Full time

    Job DescriptionWe are Hiring a Sales CoordinatorLocation: Ghaziabad (Near Hapur Mod, GT Road)Experience: 1+ YearsSalary: INR 25,000/-Qualification: GraduateInterview Mode: Face-to-FaceRole and Responsibilities:Work as a coordinator between the client and sales team.Coordinate sales team by managing schedules, filing important documents, and communicating...

  • Only 24h Left It Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India DSV Full time

    Job Req Number 94284 Time Type Full Time Lead Logistics IT IT Specialist Seniority Level Junior IT Specialist IT Specialist Industry Logistics Supply Chain Employment Type Full-time Job Function Information Technology Essential Responsibilities Collaborate with geographically distributed teams Design develop and deploy machine...

  • Only 24h Left Product

    3 weeks ago

    Noida, Uttar Pradesh, India Innovatiview Full time

    Summary:We are looking for a dynamic and experienced Product and Process Trainer to join our team. The ideal candidate will have a proven track record of delivering impactful training programs focused on both product knowledge and operational processes. You will play a critical role in enhancing employee skills, improving product understanding, and ensuring...

  • Only 24h Left

    3 weeks ago

    Noida, Uttar Pradesh, India MAQ Software Full time

    Job DescriptionJob Description- We are looking for two chartered accountants (CAs) to support our Office Administration, Accounting, and compliance with local laws and regulations.- The Chartered Accountants will support accounting operations teams across our three India locations. We outsource our bookkeeping and payroll. As a part of accounting operations,...

  • Only 24h Left Senior Software Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Thales Full time

    Location Noida Berger Tower IndiaThales people architect identity management and data protection solutions at the heart of digital security Business and governments rely on us to bring trust to the billons of digital interactions they have with people Our technologies and services help banks exchange funds people cross borders energy become smarter and...

  • Company Secretary Only 24h Left

    1 day ago

    Noida, Uttar Pradesh, India ANAND AND ANAND Full time

    Job Overview: We are seeking an experienced Company Secretary to oversee corporate governance, compliance, and legal affairs for our organization. The ideal candidate will ensure adherence to corporate laws, manage shareholder communications, and coordinate with internal teams and external regulators.Required Experience – 04 to 8 YearsJob Location –...

  • Only 24h Left: Senior Sales Executive

    4 weeks ago

    Noida, Uttar Pradesh, India Aarambhinfrawell Full time

    Company DescriptionAarambh Infrawell is a dynamic and rapidly growing real estate company based in Greater Noida, committed to redefining urban living and commercial spaces. With a strong presence in premium residential, commercial, and mixed-use developments, we strive to deliver excellence through innovation, transparency, and a customer-centric...

  • Only 24h Left: Senior Software Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Microsoft Full time

    Do you want to be a part of a multi-billion-dollar organization that is rapidly growing and is responsible for 200M MAU and exabytes of customer data in the cloud at high performance and scale Do you want to work on technically challenging problems on the cloud in a full-stack environment with an opportunity to influence the roadmap and vision of not only...