Senior Manager

Job Description

Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for leading field verification and ensuring applications are decisioned within credit guidelines, leading a large team of FTE and NFTE resources spread within assigned regions, managing approx. annual volumes, ensuring processes are running above SLA accuracies and TAT. The role is also responsible for driving adoption of initiatives for process improvements, automation and digitization within assigned regions

Role Accountability

- Lead Regional Verification and ensure Agencies are decisioning applications within credit guidelines, track agency performance viz number of errors and TAT, monitor adherence of grids as per SLA
- Prepare agency payouts and ensure they are in line with the business P & L and cost model and ensure billing within defined timelines
- Monitor Verifiable Accounts Per Executive as per MOU and aligning the same with the regional set-ups; Track and generate MIS of region
- Identify and develop channel partners to create effective field force as per the required capacity
- Perform due diligence on agencies spread across geographies to ensure adherence to laid down verification process mechanism
- Drive First time right strategy across region
- Conduct surprise field audits, drive 100% accurate GEO-Tagging Process Audit for the zone
- Ensure process documentation and compliance adherence

Measures of Success

- Verification Process Accuracy % as per Credit Guideline
- Regional TAT P90 uploads as per agreed TAT
- FTE/NFTE Productivity
- Back check accuracy %
- Geographical Coverage % as per MOU
- Process Adherence as per MOU

Technical Skills / Experience / Certifications

- Credit Card knowledge along with good understanding of Credit Processes
- Knowledge of credit documentation, basic financial ability

Competencies critical to the role

- Stakeholder Management
- Planning and Organizing
- Process Orientation
- Analytical Ability
- Problem Solving

Qualification

Post graduate preferred

Preferred Industry

FSI