Technology Administrator, Publishing Support

Job Title Technology Administrator Publishing Support About Dotdash Meredith Dotdash Meredith is the largest digital and print publisher in America From mobile to magazines nearly 200 million people trust us to help them make decisions take action and find inspiration Dotdash Meredith s over 40 iconic brands include PEOPLE Better Homes Gardens Verywell FOOD WINE The Spruce Allrecipes Byrdie REAL SIMPLE Investopedia and Southern Living Dotdash Meredith is based in New York City and is an operating business of IAC NASDAQ IAC www dotdashmeredith com Meredith India Services Pvt Ltd a Dotdash Meredith Company Meredith India Services Pvt Ltd is a subsidiary of Dotdash Meredith USA the parent company of over 40 iconic brands like PEOPLE Better Homes Gardens Verywell FOOD WINE The Spruce Allrecipes Byrdie REAL SIMPLE Investopedia Southern Living and many more We provide offshore support to Dotdash Meredith within Research Analytics Technology Finance Operations Consumer Marketing Revenue and Shared Services domains Operating out of Bengaluru Dotdash Meredith India employs a diverse and vibrant workforce with an engaging workspace We re energetic strong dynamic and form a solid foundation that celebrates our work culture We re looking for bright engaged creative and fun people to join our inspiring team Our Core Values Champion Accountability Respect Expect Integrity Act Now Not Later Make it Matter Job Summary The Font and Magtech Support Administrator is a hybrid role responsible for providing technical support and maintenance for both font management systems and magazine publishing technologies This role requires strong problem-solving skills attention to detail and the ability to support both design-focused and system-level issues in a publishing environment The administrator will ensure seamless integration functionality and compliance of font systems while also managing the technical workflows and tools used in magazine production Font Administrator Responsibilities Manage and maintain font libraries across MacOS Windows and cloud environments Deploy and integrate fonts using tools such as Adobe Cloud Fonts Font Book and FontAgent Ensure licensing compliance and user access for fonts Collaborate across all departments including Design Editorial Production and Marketing Oversee the procurement of fonts including licensing and vendor negotiations Troubleshoot and resolve font-related issues e g missing fonts font corruption Assist users with font selection installation and best practices Maintain documentation and logs related to font systems and issues Respond promptly to tickets and resolve font-related requests efficiently Escalate unresolved or complex issues to the appropriate support team Communicate clearly with customers to provide updates and resolution timelines Magtech Administrator Responsibilities Install configure and maintain relevant applications and plugins on macOS Windows and cloud-based systems Install configure and support publishing applications like Woodwing Studio Assets Dalim and editorial tools Troubleshoot application related issues including missing images plugin error messages and log error messages from workflow systems Troubleshoot workflow system related issues including reading technical log files and understanding system error messages Respond promptly to tickets and resolve Magazine Technology support requests efficiently Escalate unresolved or complex issues to the appropriate support team Communicate clearly with customers to provide updates and resolution timelines Maintain accurate logs of issues solutions and system updates Diagnose and resolve support issues proactively Assist non-technical users e g designers editorial teams in troubleshooting errors Required Skills Bachelor s degree in graphic design IT Publishing or a related field preferred but not mandatory Experience 2-4 years in a relevant role Strong experience in Adobe Creative Cloud Adobe CC Good understanding of Windows macOS Good understanding of Active Directory IT workflows Familiarity with reporting and tracking issues in IT support tools Working knowledge of JIRA Confluence and SAP Concur is desirable Good Understanding of Woodwing Studio Assets Dalim Studio Editorial Excellent communication skills to assist non-technical users Ability to multi-task and manage multiple requests in a fast-paced environment Designation Analyst Working Hours 6 30 PM - 3 30 AM IST Work Location Ecoworld Bengaluru It is the policy of Dotdash Meredith to provide equal employment opportunity EEO to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law In addition the Company will provide reasonable accommodations for qualified individuals with disabilities INDIA