Assistant Manager

6 days ago

Bhubaneswar, India Airpay Services Full time

Job Description Key Responsibilities: - Team Leadership:Lead and mentor a team of Onboarding Specialists, providing guidance, support, and coaching to ensure high performance and continuous improvement. - Process Optimization:Develop and optimize merchant onboarding processes to enhance efficiency, accuracy, and customer satisfaction. Identify bottlenecks and implement solutions to streamline operations. - Compliance Management:Ensure that all onboarding processes adhere to regulatory requirements and internal policies. Stay up-to-date with industry regulations and implement necessary changes to maintain compliance. - Stakeholder Collaboration:Collaborate with cross-functional teams, including Sales, Customer Support, and Product Development, to align onboarding processes with overall business goals and customer expectations. - Quality Assurance:Implement quality assurance protocols to maintain the highest standards in data accuracy and customer communication during the onboarding process. - Reporting and Analysis:Generate regular reports and analyse key metrics to evaluate team performance and identify areas for improvement. Use data-driven insights to make informed decisions. - Customer Focus:Uphold a customer-centric approach, ensuring merchants have a positive onboarding experience and receive timely and accurate information throughout the process. Required Qualifications: - Bachelor s degree in business, Operations Management, or related field. Master s degree is a plus. - 8 years of experience in merchant onboarding operations, with a proven track record of team leadership and process optimization. - Strong understanding of regulatory requirements related to merchant onboarding and payment processing. - Exceptional analytical and problem-solving skills with the ability to make data-driven decisions. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners. - Demonstrated ability to thrive in a fast-paced, dynamic environment while managing multiple priorities. - Experience with CRM and onboarding software systems is a plus. Skills and Experience: - 8 years of experience in merchant onboarding operations, with a proven track record of team leadership and process optimization. - Strong understanding of regulatory requirements related to merchant onboarding and payment processing.

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