Urgent Search: Senior Operations Manager
2 weeks ago
Job Description
Republic of Karting (https://republicofkarting.com/) is India's leading go karting and thrill chain operating in Mumbai, Virar, Nashik, Ahmedabad and Indore.
At Republic of Karting, creating a memorable and thrilling experience for each of our customer is very important and so, this team role have a super important role to play in our team.
We are seeking a dynamic and experienced Senior Operations Manager to oversee the day-to-day management of our karting track facility in Indore. The role involves ensuring smooth operations, maintaining safety standards, managing staff, and delivering an exceptional customer experience.
Key Responsibilities:
- Oversee daily operations of the karting facility, including track management, scheduling, and customer flow.
- Monitor equipment usage, maintenance schedules, and ensure the facility is running at optimal performance.
- Coordinate with vendors and service providers for timely support and supplies.
- Staff Management
- train, and supervise staff including track marshals, customer service teams, and maintenance personnel.
- Create duty rosters and ensure adequate staffing levels during peak and non-peak hours.
- Motivate and monitor staff performance to ensure excellent customer service.
- Safety & Compliance
- Ensure strict adherence to all safety protocols for customers, staff, and equipment.
- Conduct regular safety inspections of tracks, karts, and protective gear.
- Maintain compliance with local regulations, licenses, and health & safety standards.
- Customer Experience
- Ensure customers receive a fun, safe, and memorable experience.
- Handle escalated customer complaints and resolve issues promptly.
- Develop promotional ideas/events to boost customer engagement and revenue.
- Financial & Reporting
- Manage budgets, expenses, and revenue targets for the branch.
- Prepare weekly/monthly reports on operations, safety incidents, staff performance, and financials.
- Implement cost-control measures while maintaining service quality.
Qualifications
- Bachelor's degree in business administration, Hospitality, Sports Management, or related field.
- 4+ years of experience in operations, facility, or branch management (experience in entertainment, sports, or hospitality preferred).
- Strong leadership, team management, and problem-solving skills.
- Excellent organizational and multitasking abilities.
- Passion for motorsport, sports, or entertainment industry is a plus.
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