Integration Program Manager

3 weeks ago

Gurugram India GoKwik Full time

Job Description As an Integration Program Manager at GoKwik, you will own the end-to-end onboarding and technical integration experience for D2C merchants post sales. You'll lead the entire implementation lifecycle from project planning and stakeholder communication to solution deployment and handover. This is a high-visibility, cross-functional role that combines technical acumen, project leadership, and strong relationship skills to deliver a seamless go-live experience for merchants. Merchant Onboarding & Engagement Own and manage the complete onboarding and integration lifecycle for D2C merchants Develop and maintain onboarding project plans, including key milestones, timelines, and dependencies Be the primary point of contact for merchants during the integration phase - handling queries, setting expectations and ensuring smooth communication Proactively handle objections and help merchants understand product capabilities and limitations Sales Handoff & Onboarding Readiness Participate in sales-to-onboarding handoff meetings to gather full context on merchant needs and committed deliverables. Validate technical and operational readiness before integration begins. Align internally on any gaps in scope, timelines, or expectations. Program & POC Management Lead pilots and proof-of-concept (POC) deployments with clearly defined success criteria. Track progress against project plans, highlight risks, and ensure timely resolution of issues. Maintain integration status dashboards and provide regular updates to internal and external stakeholders. Product & Technical Expertise Maintain deep knowledge of GoKwik products and capabilities (e.g., Checkout, RTO, Risk tools). Guide merchants in implementing best practices to maximize value from GoKwik's offerings. Stay up-to-date with product changes, and educate both internal teams and clients as needed. Develop onboarding playbooks, process documentation, and training materials Internal Stakeholder Management Work cross-functionally with Sales, Product, Engineering, and Customer Success to deliver integrations effectively. Proactively escalate bottlenecks and ensure internal alignment on timelines and scope. Drive internal accountability for deliverables tied to onboarding projects Required Skills & Experience 36 years of experience in onboarding, integration, project management, or technical program roles (preferably in SaaS, eCommerce, or Fintech) Hands-on experience with APIs, SDKs, and platform integrations Strong communication and project management skills Ability to manage multiple concurrent onboarding projects High ownership mindset and problem-solving skills in a fast-paced environment

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