Lead - Account Management

2 days ago

Gurugram Gurugram India Team Pumpkin Full time

Job Description Responsibilities - Creating a positive onboarding experience for new clients. - Manage daily activities and tasks for clients by Line Manager - Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. - Responding to clients requests as they arise in real-time - Maintaining an accurate record of all necessary documents pertaining to the brand. - Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services - Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together) - Upsell Always be on a lookout to identify opportunities and convert them to grow revenue - Ensure that projects are completed on time and within budget. - Coach and support team members to help them meet departmental goals - Take responsibility for the quality of work, the accuracy of brief and the team's output - Maintain weekly, fortnightly and monthly reports - Meeting clients to discuss strategy and report on progress - Keep ahead of industry's developments and apply best practices to areas of improvement - Maintain an orderly workflow according to priorities BECOME A PEOPLE'S PERSON - Exhibit strong leadership skills and motivate-inspire your team members - Stick to the client's brief and the agreed process to deliver effectively - Utilize your team's productivity keeping the Scope Of Work and allocated budget - Be all ears to Account Managers and mentor to get the best performance possible IMPROVE THE PROCESS - Relentlessly work on improving the internal processes while solving problems along the way COMMUNICATE AND COLLABORATE - Manage all business communications - Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client's brief Skills We Desire - Develop and maintain existing client relationships. - Excellent organizational and time management skills. - Strong analytical and problem-solving skills. - Effective communication skills. - A+ presentation skills (making PPTs included) - Natural attention to detail - Financial management and commercial acumen - Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).

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