Hotel Manager

Additional Information Job Number25181553 Job CategoryProperty Leadership LocationCourtyard By Marriott Tirupati One Marriott Drive Tirupati India India ScheduleFull Time Located Remotely N Position Type Management JOB SUMMARY Functions as the strategic business leader of property operations and acts as General Manager in his her absence Areas of responsibility include Front Office Retail Gift Shops Recreation Fitness Center Housekeeping Security Loss Prevention Engineering Maintenance Food and Beverage Culinary and Event Management where applicable Position works with direct reports Executive Committee members and department heads to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives The position ensuring operations meet the brand s target customer needs ensuring employee satisfaction focuses on growing revenues and maximizes financial performance As a member of the Executive Committee develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major 8 years experience in the management operations sales and marketing or related professional area OR 4-year bachelor s degree in Business Administration Hotel and Restaurant Management or related major 6 years experience in the management operations sales and marketing or related professional area CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience Reviews financial reports and statements to determine how Operations is performing against budget Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance Strives to maintain profit margins without compromising guest or employee satisfaction Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence Coaches and supports operations team to effectively manage occupancy rate wages and controllable expenses Reviews the Wage Progress Report and compares budgeted wages to actual wages coaching direct reports to address problem areas and holds team accountable for results Develops an operational strategy that is aligned with the brand s business strategy and leads its execution Makes and executes key decisions to keep property moving forward towards achievement of goals Managing Property Operations Strives to improve service performance Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary Ensures core elements of the service strategy are in place to produce the desired results Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities Leading Property Operations Teams Establishes a vision for product and service delivery on property Champions the brand s service vision for product and service delivery and ensuring alignment amongst the property leadership team Ensures employees are treated fairly and equitably Managing and Conducting Human Resources Activities Observes service behaviors of employees and providing feedback to individuals and or managers Hires operations management team members who demonstrate strong functional expertise creativity and entrepreneurial leadership to meet the business needs of the operation Conducts annual performance appraisals with direct reports according to Standard Operating Procedures Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns Stays knowledgeable of leadership talent in the property Fosters employee commitment to providing excellent service participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At Courtyard we re passionate about better serving the needs of travelers everywhere It s what inspired us to create the first hotel designed specifically for business travelers and it s why the Courtyard experience today empowers our guests no matter the purpose of their trip We re looking for achievers who are passionate about providing a guest experience that goes above and beyond enjoy being part of a small yet ambitious team and love learning how to always improve - all while having fun In joining Courtyard you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you