Field Tech Supervisor

Req ID 313768 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Field Tech Supervisor - Desktop Management to join our team in Noida Uttar Pradesh IN-UP India IN Individuals understand their own area and are able to perform all facets of their role They have experience in most issues that may arise although require guidance with new assignments or assignments outside normal scope of work They manage projects with oversight from their supervisor Leads the installation multiple solutions Performs advanced troubleshooting techniques to address complex technical issues Independently assesses and adjusts technical solutions based on the specific client issue Addresses escalated technical issues from less experienced team members Activities are diverse in nature and require independent judgment in determining the most appropriate course Works autonomously in providing on-site technical support to clients Works autonomously in delivering installation services Prepares documentation to record and track project status Typically requires 5-7 years relevant experience Undergraduate degree or equivalent combination of education and work experience Strong verbal and written communication skills Manages escalated client situations with a focus on building positive client relationships Excellent understanding of internal service processes and able to articulate these to clients Strong technical and product knowledge Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Significant travel including overnight domestic or international trips may be required About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click