Employee Query Advisor

Company Description Dr Reddy s Laboratories Ltd is a leading multinational pharmaceutical company based across global locations Each of our 24 000 plus employees comes to work every day for one collective purpose to accelerate access to affordable and innovative medicines because Good Health Can t Wait We started in 1984 with a modest investment 20 employees and a bold vision Today we have research and development centres manufacturing facilities or a commercial presence in 66 countries For nearly four decades we have stood for access affordability and innovation based on the bedrock of deep science progressive people practices and robust corporate governance As the pharmaceutical industry evolves and undergoes disruption we see an opportunity - to strengthen our core further the next steps and to build the future the new bets The Next and the New is how we aim to continue to be the partner of choice - purpose-driven future-ready and sustainable Our aim is to reach over 1 5 Bn patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy Sustainability for us means operating in a manner that respects people planet and purpose - helping us conserve precious resources serve our patients create value for stakeholders give back to society fulfil our potential and maintain our integrity and transparency Dr Reddy s maintains a work environment free from discrimination and is an equal opportunity employer We are committed to employ nurture all qualified diverse workforce without regard to race colour religion nationality sex age disability status genetics sexual orientation gender expression citizenship or any other characteristic or classification protected by applicable law s of the country we operate in We treasure every talent and recognize merit and diversity in our organization Key Responsibilities HR Query Resolution Employee Experience Handle employee inquiries efficiently ensuring prompt resolutions that enhance employee satisfaction Stakeholder Communication Maintain proactive and transparent interactions with employees leadership and HR teams to improve satisfaction on Guru queries Policy Interpretation Guidance Provide clear explanations of HR policies and processes to employees while maintaining compliance Root Cause Analysis RCA Identify recurring issues in HR queries and implement long-term solutions to improve employee support Knowledge Management Review Assess and refine internal HR knowledge repositories e g FAQs Canned Responses BOT responses to improve accessibility and usability for employees Indirect Team Leadership Monitor performance metrics deliver constructive feedback and foster continuous improvement Provide support and guidance to indirect reportees ensuring efficiency in query resolution Process Optimization Continuously suggest improvements in GURU for HR query-handling workflows to provide better responses reduce resolution time SLA Compliance Escalation Handling Ensure queries are managed within SLA timelines while addressing escalations effectively Employee Engagement Insights Leverage data from queries and feedback to proactively improve HR policies Processes for employee satisfaction Qualifications Bachelor s degree in Business Communications or a related field Required Skills Expertise in HR Query Management Systems with a focus on employee experience and support Strong Policy Interpretation RCA Techniques to diagnose and resolve employee concerns effectively Experience in Knowledge Management for optimizing HR information accessibility and usability Proven Stakeholder Employee Relationship Management to enhance communication and engagement Ability to Handle Indirect Reportees with leadership skills to ensure effective HR service delivery Process Improvement Analytical Thinking to refine employee support strategies Excellent Communication Problem-Solving Skills with a strong employee-centred approach Ability to Work Independently and drive closure efficiently with minimal supervision Experience in HR Operations or employee query management preferred 5 years Additional Information About the Department Human Resources at Dr Reddy s Laboratories is the organizational heartbeat dedicated to fostering a positive and inclusive work environment for their 24 000 employees Our Work Culture Ask any employee at Dr Reddy s why they come to work everyday and they ll say because Good Health Can t Wait For more details please visit our career website at We believe in the power of unity where diverse skills a common purpose and shared values spark magic Dr Reddy Who we are We accelerate access to affordable and innovative medicines because Good Health Can t Wait Watch