Technical Support Specialist and Dispatcher India
3 days ago
Job Description Laitram Machinery, a division of Laitram L.L.C., is seeking a Technical Support Specialist and Dispatcher to manage the scheduling of our field service teams, which consist of field service technicians and field service engineers and provide technical support to our customers. We are looking for someone who has strong project management and coordination skills, is self-managed, and is organized. This position is home-based in India in the Andhra Pradesh region. Laitram Machinery, a division of Laitram, L.L.C., offers an extensive portfolio of innovative products and services that improve lives and optimize business worldwide daily. Laitram Machinery was founded upon the principle of doing the right thing by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim to practice these principles every day as a company, which is why we have been consistently recognized for innovation and workplace excellence. We listen objectively, think creatively, and deliver results. Please visit our company page to learn more about our company culture, philosophy, and benefits. Responsibilities - Provide technical assistance and customer support via phone, email, or chat - Support customers and spare parts team with spare parts number identification - Document and track customer interactions and solutions provided in the Dynamics CRM system. - Create and update knowledge base documentation. - Manage a Field Services schedule board and assign Field Service Technicians and Field Service Engineers based on incoming requests. - Push field service resources to complete administrative tasks associated with work orders properly. - Communicate and collaborate with both internal and external customers. - Occasional travel and on-site visits throughout India - Work with the project management team to coordinate international resources for the installation and commissioning of equipment. - Guide customers through the installation, setup, and operation of products. - Diagnose and troubleshoot mechanical and technical issues with products. - Develop and maintain a comprehensive understanding of product specifications and functionalities. Requirements - A bachelor's degree in mechanical or electrical engineering is desired. - Fluent English, Hindi and Telugu - Strong project management and coordination skills, including planning, scheduling, dispatching, and communicating. - Proficient with Infor and Microsoft software (Dynamics Field Service, Teams). - Computer proficiency with demonstrated experience in MS Office (Word & Excel). - Excellent verbal and written communication skills. - Customer service-oriented personality and approach. If you are a technically proficient, customer-focused individual with strong project management and coordination skills, we invite you to apply for this challenging and rewarding position. Join our team at Laitram Machinery and contribute to delivering exceptional technical support and field service operations. EOE/M/F/Vet/Disabled
-
Technical Support Specialist
2 weeks ago
IND-Bangalore-A, RMZ Infinity, India London Stock Exchange Group Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAssociate Specialist - Workflows Technical Position Summary LSEG Technical Support is searching for highly motivated persons to participate on the growing team with footprints across the globe. The ideal candidate would be technical specialists with strong analytical skills, have a strong desire to learn and possess a good sense of customer service....
-
Dispatch Operations Specialist
3 days ago
India Club Feast Full timeAbout Club Feast At Club Feast, we’re reinventing how companies experience food by partnering with the best local restaurants to deliver high-quality meals at unbeatable prices. Backed by General Catalyst and founded by the creator of Seated (acquired after raising $60M+) alongside an ex–Goldman Sachs Director, Club Feast is scaling fast and transforming...
-
Dispatch Operations Specialist
3 days ago
India Club Feast Full timeAbout Club Feast At Club Feast, we’re reinventing how companies experience food by partnering with the best local restaurants to deliver high-quality meals at unbeatable prices. Backed by General Catalyst and founded by the creator of Seated (acquired after raising $60M+) alongside an ex–Goldman Sachs Director, Club Feast is scaling fast and transforming...
-
Technical Support Specialist
1 week ago
india Snaphunt Full timeThe Role: Company : Venture Smarter Location : Remote Salary : $1,000 - 2,000 per month (based on experience) Job Description Venture Smarter is seeking a Technical Support Specialist to join our growing team. In this role, you'll be responsible for providing exceptional technical support to both our clients and internal teams. As a remote position, you'll...
-
Service Dispatcher
3 weeks ago
India Xemplar Insights Full timeRole: Service Desk Dispatcher Experience: 0-2 Years Shift timings: Rotational Shifts Location: Hyderabad The Service Desk Dispatcher maximizes the efficiency of IT support by triaging and dispatching service requests. The dispatcher assigns service engineers, coordinates support teams, and schedules remote or onsite service based on urgency and SLAs. The...
-
Technical Support Specialist
4 weeks ago
Noida, Uttar Pradesh, India, Ghaziabad BeFiSc Full timeAbout the Company: BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce...
-
Technical Support Specialist
4 weeks ago
Pune, India Irth Full timeJob Description Company Summary Ready for an exciting career with a technology firm that is working on cutting-edge products Then come join the Irth Land Management team and be part of a software-product organization that has a cool work culture, great work atmosphere and amazing growth potential. Irth Land Management is currently seeking a Technical Support...
-
Technical Specialist
3 days ago
Ludhiana, India PARAS RANG RASAYAN PRIVATE LIMITED Full timeJob Description Company Description PARAS RANG RASAYAN PRIVATE LIMITED is a mining and metals company headquartered in Karol Bagh, Delhi, India. With a focus on providing high-quality products and services to its clients, the organization operates at the forefront of the industry. It is known for its commitment to excellence, innovation, and customer...
-
Dispatch Operations Specialist
3 days ago
India Club Feast Full timeAbout Club FeastAt Club Feast, we’re reinventing how companies experience food by partnering with the best local restaurants to deliver high-quality meals at unbeatable prices.Backed by General Catalyst and founded by the creator of Seated (acquired after raising $60M+) alongside an ex–Goldman Sachs Director, Club Feast is scaling fast and transforming...
-
Technical Support Specialist
7 days ago
India Nokia Global Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionAs a Technical Support Specialist within Nokia's Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with...
