14/08/2025) Junior MICC Associate

3 weeks ago

Bengaluru, Karnataka, India Thepharmadaily Full time
Job Description

Core Responsibilities:Call and Email Management:

- Communication:Receive and manage calls and emails related to Adverse Events (AE), Product Quality Complaints (PQC), Medical Information (MI), and General Inquiries (GI).
- Inquiry Handling:Process and register cases, check for duplicates, and follow up on inquiries through phone and email, including translation if required.
- Customer Service:Exhibit a detail-oriented and friendly attitude when answering calls, ensuring timely escalation to a supervisor when necessary.

Training and Compliance:

- Training:Complete internal and external training as assigned.
- Audits:Participate in audits and ensure timely closure of Corrective and Preventive Actions (CAPAs).

Individual Case Safety Report Management:

- Data Entry:Enter individual case safety reports into the safety database, ensuring accuracy and completeness.
- Case Evaluation:Review and evaluate AE case information to determine the required action based on internal policies and procedures.
- Timeliness:Process cases to meet project timelines, quality, and productivity standards, in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Coding:Code medical history, events, drugs, procedures, indications, and laboratory tests using appropriate dictionaries (e.g., MedDRA, Company Product Dictionary, WHO-DD).
- Narrative Writing:Write or review medically relevant safety narratives in chronological order, ensuring completeness and accuracy.
- Document Preparation:Prepare and archive source documents as required.
- Case Review:Address feedback from Quality Reviewers/Medical Reviewers and make necessary changes to cases.

Subject Matter Expertise:

- Mentoring:Act as a Subject Matter Expert for assigned projects, providing review feedback, mentoring, and training to enhance team quality.

Desirable Skills and Experience:

- Experience:1-3 years of experience in a Medical Information Contact Centre (MICC) role.
- Education:Graduate or post-graduate degree in Life Sciences.
- Communication:Strong communication skills for effective client interaction and coordination.

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