▷ (25/09/2025) Associate Customer Service

4 weeks ago

Kochi Kerala, India Sutherland Full time

Artificial Intelligence Automation Cloud engineering Advanced analytics For business leaders these are key factors of success For us they re our core expertise We work with iconic brands worldwide We bring them a unique value proposition through market-leading technology and business process excellence We ve created over 200 unique inventions under several patents across AI and other critical technologies Leveraging our advanced products and platforms we drive digital transformation optimize critical business operations reinvent experiences and pioneer new solutions all provided through a seamless as a service model For each company we provide new keys for their businesses the people they work with and the customers they serve We tailor proven and rapid formulas to fit their unique DNA We bring together human expertise and artificial intelligence to develop digital chemistry This unlocks new possibilities transformative outcomes and enduring relationships Sutherland Unlocking digital performance Delivering measurable results Consultant is responsible for delivering outstanding customer experience via calls to users by using the right principles to resolve any issue inquiries or concerns Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction Productivity You would be responsible for - Resolving requests inquiries made by customers via calls Achieving contact center statistics and SLAs contractual metrics Adhering to non-disclosure agreement data security policies Completing upskilling e-courses mandated by each program Attending coaching sessions ensure feedback is implemented 100 schedule adherence no absenteeism positively contribute to reduce program shrinkage Qualifications Eligibility Criteria Any full time HSC UG PG Graduate Arts Science Commerce Engineering Pharma MBA MCA - 2025 Passout can apply Other Additional Skills required Excellent verbal and written English language skills Good analytical and typing skills Flexibility to work shifts including nights Candidates must reside within a radius of 25 Km of our office Additional Information Work Location Cochin Timings 8 Hours plus 1 Hour break 5 or 6 days per week Perks Cab facilities available within 25 Kms of office location Disclaimer - Sutherland never requests payment or favors in exchange for job opportunities Please report suspicious activity immediately to TAHelpdesk Sutherlandglobal com

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